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This lively and engaging text introduces readers to the core interpersonal and organizational skills needed to effectively collaborate on group projects in the classroom and the workplace.
Group projects are critical in preparing students for the realities of today's workplace, but many college students despise group work-often because they have not been prepared with the necessary skills to effectively collaborate. This guide teaches core collaboration skills such as active listening, interviewing, empathy, and conflict resolution. It examines the research and theory behind these skills, and provides tangible ways to practice these skills both alone and in groups.
This guide can be used a supplementary text for any courses involving group projects, and will also be of interest to professionals in communication, business, and many other fields.
Tammy Rice-Bailey is an Associate Professor of Technical Communication and User Experience at the Milwaukee School of Engineering, USA. Felicia Chong is a UX Researcher with an academic background in rhetoric and technical communication.
Introduction Chapter 1. Engaging in conversation Chapter 2. Listening Chapter 3. Conveying and monitoring nonverbal cues Chapter 4. Practicing empathy Chapter 5. Sharing ideas Chapter 6. Employing creativity Chapter 7. Managing conflict Chapter 8. Developing self-awareness Chapter 9. Making your meetings productive Appendix A. Which shape are you? Appendix B. Pre-contract teamwork questionnaire
