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It's no secret that the art of effective communication is on the decline. Between the rise of technology and the increasingly erosive political landscape, Americans feel less connected and more divided than ever.
In an incredibly timely and insightful book, NPR veteran Celeste Headlee outlines strategies to become a better conversationalist and improve communication skills:
Be there or go elsewhere. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again.
Check your bias. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else.
Hide your phone. Don't just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation.
Freshman Common Read: High Point University, Western Carolina University, University of Georgia
CELESTE HEADLEE is an award-winning journalist, professional speaker and the author of We Need To Talk: How To Have Conversations That Matter, and Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. An expert in conversation, human nature, reclaiming our common humanity and finding well-being, Celeste frequently provides insight on what is good for all humans and what is bad for us, focusing on the best research in neuro and social science to increase understanding of how we relate with one another and can work together in beneficial ways in our workplaces, neighborhoods, communities and homes. She is a regular guest host on NPR and American Public Media and a highly sought consultant, advising companies around the world on conversations about race, diversity and inclusion. Her TEDx Talk sharing 10 ways to have a better conversation has over 23 million total views, and she serves as an advisory board member for ProCon.org and The Listen First Project. Celeste is the recipient of the 2019 Media Changemaker Award. She is the proud granddaughter of composer William Grant Still, the Dean of African American Composers.
