The Power of Employee Well-Being

The billion-dollar employee engagement industry has failed workers. This guide shows the data-driven alternative: measuring and improving employee well-being for lasting results.
For years, companies have trumpeted employee engagement as the lifeblood of success, weaving grand promises of thriving workplaces and soaring performance. Yet, Gallup’s data shatters this façade: a mere 30 percent of US workers and 21 percent globally are engaged today, dismal figures essentially unchanged for over a decade. This rather damning reality exposes a commitment not just half-hearted but utterly disingenuous. Perfunctory surveys, dusted off once or twice a year, vanish into the void, sparking no meaningful change, while ineffective or toxic managers sidestep accountability with ease. The fallout is a workforce drowning in disillusionment, tethered to a metric that’s broken beyond repair. In The Power of Employee Well-Being, Mark C. Crowley unveils a revolutionary vision, proving well-being ignites fierce commitment, unleashes boundless productivity, and forges workplaces where people and profits thrive.
Why Well-Being Matters
Drawing on a University of Oxford study of 17 million workers, Crowley urges leaders to abandon flawed engagement metrics and champion well-being. Far from a soft idea, it drives results. Gallup, Harvard, and London School of Economics studies show organizations prioritizing well-being gain 27 percent higher profitability, lower turnover, and better customer satisfaction. Yet, with three-quarters of US professionals facing burnout and a 74 percent surge in mental health–related leave (2023–2024), the crisis is urgent. Crowley highlights belonging—feeling valued, respected, and connected—as well-being’s core, yet 94 percent of leaders overlook this vital driver.
A Practical Roadmap
Building on his trailblazing book Lead from the Heart, Crowley delivers a concise, actionable guide for busy managers to cultivate well-being and unlock team potential. Through practical strategies, he equips leaders to meet workers’ core needs: caring leadership, manageable workloads, emotional support, growth opportunities, and fair treatment. Unlike hollow wellness programs, debunked by Oxford research, Crowley’s methods reshape daily team experiences. His insights, forged over decades as a leader and researcher, are anchored by formidable data, including a British Telecom study linking well-being to higher sales and customer satisfaction.
A Leadership Revolution
With a foreword by Dr. Marshall Goldsmith, a four-time New York Times bestselling author, The Power of Employee Well-Being is a clarion call to reject superficial fixes and ignite a leadership revolution. Crowley brilliantly distills complex ideas into a vital guide for busy managers. With 52 percent of workers willing to take a 20 percent pay cut for better well-being, stakes are high. This is the essential playbook for leaders to build thriving workplaces where retention soars and teams excel.

Mark C. Crowley, a pioneering leader and bestselling author, is leading a revolution in workplace leadership. With twenty-five years in the competitive financial services industry, he rose to national roles, earning Leader of the Year for his emotionally connected, heart-centered approach that drove exceptional performance and employee growth. On the vanguard of leadership transformation, his book Lead from the Heart (2011, second edition 2023) disrupted conventional management with research proving traditional methods undermine employee achievement. Now taught in eleven universities, it ignited a global movement for humane leadership. In The Power of Employee Well-Being, he advances this vision, demonstrating that thriving teams fuel organizational success. Mark’s Lead from the Heart podcast, ranked in the top 1.5 percent globally, reaches 175+ countries. A sought-after speaker, Fast Company contributor, and organizational culture consultant, he shapes modern workplaces. A UC San Diego graduate, Mark lives in La Jolla, California.