The Five C's of Digital Knowledge Management

Leverage the latest advancements in Azure AI and Microsoft Copilot to provide innovative, modern solutions for knowledge management. This book dives deep into the principles and practices of modern knowledge management, showing you how to use cutting-edge AI tools to transform tacit insights and fragmented data into actionable, strategic assets.
The book starts by preparing digital environments for AI integration to leverage cutting-edge tools like Microsoft Copilot, Power Virtual Agents, and Azure AI Search. You will then go through practical strategies for transforming enterprise knowledge discovery. You will explore knowledge mining, document intelligence, and AI-powered value creation, while addressing critical aspects such as ethics, bias, and risk management.
With a strong focus on real-world applications, change management, and adoption strategies, this book equips professionals with the expertise to harness AI for smarter decision making, improved efficiency, and long-term competitive advantage.
What You Will Learn
- Develop interactive agents that navigate vast data landscapes, uncovering hidden insights and streamlining decision making
- Structure and categorize information to ensure key data is accessible and actionable
- Leverage the power of Azure AI Search to build a robust repository where your organization's intelligence is efficiently indexed and easily retrievable
- Extract actionable intelligence from unstructured data, turning everyday information into a competitive strategic asset
Who This Book Is For
Decision makers looking to harness AI tools like Azure AI and Microsoft Copilot to drive strategic innovation and operational efficiency

Dr. Tori Reddy Dodla, PhD, is sought out as a digital transformation and knowledge management thought leader, drawing upon extensive experience in IT leadership and government service. She is also an accomplished scholar and educator—an IT adjunct professor, and a prolific author with at least 13 publications. Her May 2024 book, Mastering Knowledge Management Using Microsoft Technologies, explores using Microsoft 365, SharePoint, Power Platform, and AI to streamline organizational learning and collaboration. Dr. Dodla is a part-time Microsoft Certified Trainer for her own company, Dodla Digital, teaching courses in Azure AI Engineer and Power Platform. She holds credentials such as Certified Knowledge Manager (CKM), Project Management Professional (PMP), and various Microsoft certifications.
Vamsi Kethu is a pioneering AI and Machine Learning architect with more than two decades of experience in IT and automation, including more than eight years in Artificial Intelligence and Machine Learning and six years dedicated to Responsible Generative AI. He holds a Master of Business Administration (MBA) degree, a Master of Science degree in Computer Information Systems, and a Postgraduate Program in Artificial Intelligence and Machine Learning from the University of Texas at Austin. As a Microsoft Certified Azure AI Engineer Associate and Microsoft Certified Trainer (MCT), he leads enterprise-scale AI initiatives across finance, insurance, government, and commercial sectors.