Difficult Customers

Have you ever felt like a customer was draining you more than your job was worth? This book is for you.
In the workplace, dealing with difficult clients is not the exception; it's the norm. What should never feel normal, though, is letting their mistreatment steal your peace, self-esteem, or motivation to keep doing your work. This book is a clear, direct, and empathetic guide for those who face demanding, aggressive, manipulative, or simply impossible people every day—and want to keep working without breaking themselves in the process.
You will not find magic formulas or empty phrases here. What you will find is understanding, practical tools, and strategies rooted in organizational psychology to identify different types of difficult clients, understand why they act the way they do, and, most importantly, learn how to protect yourself emotionally and mentally.
This book will guide you in recognizing the invisible toll of handling difficult clients, building resilience, developing communication skills that are firm yet respectful, and safeguarding your mental health without having to quit your job. Because this is not about enduring everything; it's about learning to set boundaries without sacrificing your professionalism.
Yes, it is possible to work with difficult clients without letting them break you from the inside. And this book will show you how.

Victoria Fontana Ricci es escritora, coach de vida y conferencista, reconocida por su compromiso con el bienestar emocional y el desarrollo personal. Desde joven, descubrió su pasión por la psicología positiva y el poder de la mente para transformar la vida de las personas.
Con formación en psicología y desarrollo personal, ha dedicado su carrera a acompañar a otros en el descubrimiento de su potencial y la construcción de una vida plena y significativa. Su trabajo se basa en principios de crecimiento personal, resiliencia y toma de decisiones conscientes.
Es autora de varios libros a través de los cuales comparte sus conocimientos y experiencias. Además, imparte talleres y seminarios enfocados en el bienestar emocional y la felicidad como una elección personal.
Actualmente, reside en una comunidad rural, donde encuentra inspiración en la naturaleza para seguir escribiendo, enseñando y guiando a quienes buscan una transformación genuina en su vida. Su labor es un reflejo de su propósito: ayudar a otros a alcanzar una felicidad auténtica y duradera.