Karta loyal'nosti. 15 shagov k postoyannym klientam

Horoshee obsluzhivanie - eto ne prosto dobrozhelatel'naya ulybka. Aneta Korobkina predlagaet dorozhnuyu kartu po klientskomu servisu. Marshrut iz 15 punktov pomozhet razvit' kachestva i navyki, neobhodimye dlya predostavleniya pervoklassnogo obsluzhivaniya.
Vypolnyaya uprazhneniya i otvechaya na voprosy dlya razmyshleniy, mozhno uznat':
- chto lyubov' k sebe povyshaet kachestvo ne tol'ko zhizni, no i obsluzhivaniya;
- kak akterskoe masterstvo pomogaet zavoevat' doverie klientov;
- pochemu vazhno razvivat' skorost' predostavleniya uslug i mnogoe drugoe.
Aneta Korobkina - professional'nyy trener po razvitiyu komandy, sertificirovannyy kouch (ICC) i spiker KA World (Leadership, Effectiveness and Service) v sfere gostepriimstva, pochetnyy chlen zhyuri Russian Hospitality Awards i Welcome to Georgia National Tourism Awards.