Successful Change Management in Health Care

Change is frequent in healthcare, yet change management is often far from perfect. This book considers the complexity of-change within large organisations, explores existing models of change, and emphasises the vital role-of emotional and cognitive-readiness in-successful change management.

Annette Chowthi-Williams was a senior manager in the NHS and is Senior Lecturer at the University of West London, UK. Geraldine Davis was a senior lecturer at the University of Essex and then Principal Lecturer at Anglia Ruskin University, UK, until her retirement in 2018.

1.Change and Health Care. 2.Complexity and Change Management. 3.A Critique of Change Management Theory and Approaches. 4.Critique of Change Management Approaches: Behavioural and Emotionally Centred Models. 5.Emotional Labour and Emotion in Change. 6.Emotional and Cognitive Readiness for Change. 7.Emotional and Cognitive Readiness for Change: New Thinking. 8.Applying the AC-W Change Management Model: Assessing Emotional and Cognitive Readiness for Change. 9.Planning and Implementing Service Development, Improvement and Innovation. 10.Conclusions