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“I have used his definitions of trust and distrust in every book I’ve written.” —Brené Brown, bestselling author of Dare to Lead Nearly 100,000 copies sold. A modern classic on building trust—now updated for today’s workplace. Trust isn’t a feeling. It’s a skill. In this fully updated third edition of The Thin Book of Trust, bestselling author Charles Feltman delivers a clear, practical framework for building, restoring, and sustaining trust in organizations—especially in a post-pandemic world where connection, accountability, and reliability matter more than ever. Short, powerful, and immediately actionable, this book breaks trust down into learnable competencies. You’ll discover - the four distinct elements that create (or erode) trust;- how to identify and repair broken trust quickly;- practical language for high-stakes conversations; and- tools to strengthen trust across teams, remote workplaces, and leadership levels. Whether you’re a leader, coach, consultant, HR professional, or individual contributor, your ability to build trust directly impacts performance, culture, retention, and results. This expanded third edition includes a new study guide and downloadable resources to help individuals and teams apply the framework in real time. If you want stronger teams, clearer communication, and a culture where people actually deliver on their commitments, this is your playbook. Become the kind of leader—and colleague—others trust without hesitation.
Charles Feltman
