Communication for Doctors

What Makes a Good Health Care System? examines the various assumptions that underpin the different views of what makes a good health care system. The national systems in the UK, Australia and Canada are thoroughly examined. Each country has a different view of what a good health care system is trying to achieve, and the book elucidates these by highlighting key policy documents and comments from key stakeholders. Case studies emphasise the diverse needs and expectations of individuals, examining and comparing concepts of health needs, quality as a measure of 'good-ness' and the various ideas on Gold Standards. This book will be valuable reading for all healthcare managers and clinicians with management responsibilities, as well as policy makers and shapers and all those with a general interest in health.

David Woods

Patients are a virtue. Watch your language. Physician heal thyself. Managing your practice. Minimizing risk. Quiz. Reading to keep up-to-date. How to avoid alienating patients. The future of medical publishing. How to respond to an angry complaint.