Training That Delivers Results

This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals. When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world. With more than 30 years of experience as a learning and performance improvement professional, author Dick Handshaw proposes that organizations cannot simply tell their trainers what to teach but rather they need to proactively collect data to define problems and develop unique training interventions. Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. In Training That Delivers Results, you will learn how to: - Analyze performance gaps- Create targeted performance objectives and connect them with the right measurement tools- Determine the best instructional strategy and the appropriate media- Build consensus with project blueprint meetings- Evaluate the effectiveness of training and use the data to continually improve Training will not be effective and beneficial in sustaining, rewarding ways unless the employee education experience is successfully linked with the overall business goals. Training That Delivers Results supplies the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.

DICK HANDSHAW, president of Handshaw, Inc., is a consultant, speaker, and pioneer in the field, with more than 35 years of experience as a learning and performance improvement professional.

Contents

Introduction vii

CHAPTER 1 A New Model for Results 1

CHAPTER 2 Performance Consulting 19

CHAPTER 3 Closing the Performance Gap 31

CHAPTER 4 Getting Real Value from Analysis 49

CHAPTER 5 Connecting Objectives to Measurement 79

CHAPTER 6 The Blueprint Meeting 103

CHAPTER 7 Validate Your Strategies with a Prototype 113

CHAPTER 8 Designing for the Classroom— Virtual and Live 125

CHAPTER 9 Designing for E- Learning 139

CHAPTER 10 Designing for Performance Support and M- Learning 153

CHAPTER 11 Validating Success with a Field Test 163

CHAPTER 12 Implementation: The Final Guarantee of Results 171

CHAPTER 13 Making Results Sustainable 181

CHAPTER 14 Conclusion 187

Glossary 191

References and Resources 201

Index 203