Emotional Labor in Work with Patients and Clients

This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various "assistance-related" professional groups, as well as individuals whose work is related to contact with demanding clients.

Dorota -önierczyk-Zreda, PhD, Head of Laboratory of Social Psychology, Central Institute for Labour Protection - National Research Institute, Warsaw, Poland, is a senior researcher in occupational health psychology. Her research is focused on psychosocial working conditions and mental health at work, its determinants and various methods to sustain it in different groups of workers (e.g. young, older) and different occupational groups. She has extensive experience in qualitative studies and quantitative studies as well as in policy research and monitoring studies. She is also involved in national and international projects investigating different stress manage-ment interventions on both the organizational and individual levels. She is the author or co-author of approximately 60 scientific publications, including articles, chapters in monographs and textbooks, and many speeches at scientific conferences nation-ally and abroad. She is a licensed cognitive-behavioral therapist.

1. INTRODUCTION. 2. MEDICAL PERSONNEL OF PSYCHIATRIC AND ADDICTION TREATMENT WARDS - GROUP DESCRIPTION. 3. SOURCES OF STRESS AT WORK. 4. WORK STRESS MANAGEMENT SUPPORT PROGRAMMES.