Engaged Decision Making

In the knowledge economy, teams play a central role in decisions made within and across organisations. The reason why teams with diverse compositions are often used is arguably their ability to develop solutions that none of their members could have produced alone. Systems design, strategy and policy development, risk management, and innovation are just a few of the areas that call for team decisions. Unfortunately, a considerable number of behavioural research studies show that teamwork is fraught with difficulties. Teams often underestimate their fallibility, struggle with conflict, or are unable to share and integrate critical information effectively. Indeed, the evidence shows that two out of three teams do not achieve their goals and half of organisational decisions - many of which are team decisions - fail. In this book, the authors draw from research in psychology, decision and systems sciences - as well as their own research and consulting work that spans more than 20 years - to show how designed interventions can enable team decision making to become rigorous, transparent, and defensible. They cover theory and practice regarding the design, delivery, and evaluation of interventions to support team decision making in situations of varied complexity. Written as an applied resource for researchers and advanced students in particular, this book offers a guide to proven interventions that enhance the process of making team decisions and increase the chances of superior team results. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Etiënne A. J. A. Rouwette is a professor of research and intervention methodology at the Nijmegen School of Management at Radboud University, the Netherlands. He received his PhD from Utrecht University. His research focuses on cognition and communication in group decision support, applying facilitated modelling in domains such as healthcare, sustainability, and security, among others. L. Alberto Franco is a professor of decision sciences at the University of Bristol Business School, UK. He received his PhD from the London School of Economics and Political Science. His main research interests are centred on the study of group decision support practice, with special attention to evaluating how cognition and behaviour affect, and are affected by, the use of decision aids and facilitated processes.

Part I. Are more heads better than one? Chapter 1. Decision making traps Chapter 2. Motivated team decision making Chapter 3. Interventions to support team decisions Part II. An overview of selected interventions Chapter 4. Group model building: Understanding complex behaviour Chapter 5. Application: Building the business model of Sioo management education Chapter 6. Participatory scenario development: Thinking about the future Chapter 7. Application: Understanding possible futures of Nijmegen municipality Chapter 8. Group causal mapping: Clarifying issues, understanding purpose and developing options Chapter 9. Application: Prioritising projects to tackle teenage pregnancies in a multi-cultural neighbourhood (part I) Chapter 10. Decision conferencing: Articulating value preferences and trade-offs Chapter 11. Application: Prioritising projects to tackle teenage pregnancies in a multi-cultural neighbourhood (part II) Part III. Performing interventions Chapter 12. Design choices Chapter 13. Basics of facilitation Chapter 14. Managing process and content Chapter 15. Managing conflict and emotion Part IV. Researching interventions Chapter 16. Are interventions used in practice and do they really work? Chapter 17. Building skills for the study and practice of interventions