Handbook of Hospital Administration E-Book

Hospitality in hospitals today is the need of the hour, however it is the most neglected aspect in hospitals in India. - This book provides structured and detailed exposition on hospital and health care administration emphasizing on optimum utilization of resources and cost-effective health care services ensuring quality of care. The practical experience in the health sector has been put into paper in the form of this book with the purpose: - To improve the delivery of health services by improving administration through education, system flowcharts, record maintaining. - To gain specific understanding of the nature and orientation of employee in the health care industry, their attitude, motivation, commitment, professional growth. - To understand the practical aspects of these techniques for application to health industry. - To gain awareness of the various management technique s and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation. Flowcharts, pictures, tables and schematic illustrations present the practical implementation of various steps and methodologies of health services Presentation of various management techniques and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation

Contents Message Preface Acknowledgements 1. Hospital Administration Definition How to Manage a Standard Hospital Front Office Patient Care Patient Centric Approach Personal Grooming, Hygiene, and Etiquette Consultant to Consultation Floor Nursing Department Responsibility Billing Department Role in Health Check up Diagram for HCU Billing Counter Structure Dietary Work Safety Patients Discharge and Satisfaction 2. Administration of Hospital Marketing Marketing Skill Hospital Marketing Marketing Planning and Control Marketing Activity and Accountability for a Hospital Role of Health Check-up Insurance 3. Housekeeping Administration Introduction Procedure A. Training B. Housekeeping Services C. Door, Lift Cleaning D. Room and Floor Cleaning Toilet - Cleaning E. Toilet & Wash Basin Cleaning F. Computer Cleaning Bed Preparation G. Deluxe Bed-Making H. Empty Bed-Making I. Bed-Making Occupied with Patient J. Patient Dress Changing K. Patient Mobilization Ward to Investigation Room L. Patient Sponging and Grooming M. Use of Bedpan and Urinal Pot N. Linen Training O. Laundry Management P. Body Fluid Spill Management Management of Spillages of Waste Q. Mercury Management R. Dead Body Preparation Laundry Process and Management Linen Disposal Procedures Laundry Gate Pass (In-House) Laundry Gate Pass (Outsource) 4. Housekeeping Format Evaluation of Housekeeping Department Hospital Housekeeping Cleaning Schedule 5. Hospitality Charts 6. Biomedical Waste Introduction Legislation Waste Minimization Hazardous Waste Mock Training Module 7. Infection Control Hand Hygiene Techniques Hospital-Acquired Infection How to Manage Disinfection 8. Security and Safety Administration Hospital Theft and Security Measures Fire Management Training Fire Mock Drill Fire Evacuation What are the Problems in the Management of Disaster in Hospital? 9. National Accreditation Board for Hospitals (NABH) and Healthcare Providers' Guidelines Key Activities for National Accreditation Board for Hospitals (NABH) Project Profile for the Hospital Index