Firm Feedback in a Fragile World

Turn dreaded workplace feedback into opportunities for growth and trust with Firm Feedback in a Fragile World, your guide to fostering stronger teams and a thriving workplace through effective, confident communication.
“We need to talk.” It’s a phrase that can fill us with dread. For many, the statement signals conflict or criticism. But what if it didn’t? What if feedback and conversations in your workplace inspired growth, built trust, and created thriving teams?
In Firm Feedback in a Fragile World, Jeff Hancher redefines how we approach feedback in the workplace. Combining relatable stories, research, and practical tools, Hancher offers a roadmap to turn feedback from a source of tension into a powerful leadership tool. As a military veteran, corporate leader, and leadership coach, he provides actionable insights that help leaders and employees alike navigate feedback with confidence and clarity.
This book equips readers with tools to—
- Understand why feedback often fails and how to overcome common fears and resistance. - Deliver feedback in various styles, including directive, collaborative, and supportive approaches. - Build strong relationships that lay the foundation for effective feedback. - Set clear expectations, consequences, and accountability measures for lasting impact. - Develop self-awareness and eliminate blind spots to grow as a leader.
With reflection questions and hands-on activities, this book empowers readers to create a workplace culture where giving and receiving feedback is no longer dreaded but embraced as a pathway to growth. Transform your leadership legacy by making feedback your gift to others.

Jeff Hancher is a leadership expert, executive coach, and keynote speaker dedicated to helping individuals and organizations reach their fullest potential. Growing up in southwestern Pennsylvania, Jeff faced significant challenges as the son of parents medically unable to work. These hardships instilled in him a deep drive to create a better life for his family and inspire others to do the same.
After serving in the United States Army, Jeff began his corporate journey as a blue-collar worker and, over twenty-three years, rose through ten promotions to advanced leadership roles in a Fortune 500 company. Along the way, he discovered his passion for developing others, combining strategic insight, coaching, and hard work to empower those around him.
Today, Jeff focuses on leadership development through executive coaching, training, and keynote speaking. He also hosts the award-winning Champion Forum podcast His mission is to equip leaders and teams to grow, thrive, and leave a lasting legacy.