The Practical Guide to Managing Human Resources in Hospitality, Hotels and Events

Taking a practical approach, this insightful book provides key guidance and insights from HR professionals working in hospitality, hotels and events, showing how aspects of HR are facilitated in the working world, using case studies and practical examples to elucidate theory.

Jennifer Kaye has over 30 years' industry experience in restaurants, hotels, bars, and events. Jennifer is a lecturer at the Edge Hotel School, University of Essex, UK, where she is module leader for Human Resource Management, and a teacher of Leadership, Strategy, Contemporary Issues and Business Environment. Jennifer has worked for recognised brands such as Whitbread, Hilton, Crowne Plaza and Centreplate/Sodexo, as well as various independent brands. Jennifer also manages weddings, alongside volunteering at sporting events during her spare time.

1. The Role of Human Resources 2. Recruitment and Selection 3. Payroll. 4. Types of Employment Contract 5. Onboarding, Training, and Development 6. Performance Management 7. Reward Management 8. Employee Well-being, Equality, Diversity, and Inclusivity 9. Global Human Resources and Managing International Teams 10. Communication 11. Employment Law 12. Policy-Writing 13. Change Management