Patient and Staff Voices in Primary Care

This unique work represents the recording and analysis of oral history interviews conducted by the pioneering general practitioner Dr Hetty Ockrim with over seventy patients, as well as office staff and members of the nursing team, between 1989 and 1992 in her former practice in the Ibrox/Govan areas of Glasgow.

Dr Kenneth E. Collins MB ChB FRCGP MPhil (Medical Law and Ethics) PhD (Medical History) is Senior Research Fellow, Centre for the History of Medicine, University of Glasgow, and currently Visiting Professor, History of Medicine, Hebrew University of Jerusalem, Israel.

Foreword Acknowledgements Biography List of Abbreviations Chapter 1: Introduction Chapter 2: The Medical and Practice Background Chapter 3: Study Methodology Chapter 4: Practice Organisation Chapter 5: Stigma and Marginalisation Chapter 6: Clinical Topics Chapter 7: Discussion and Conclusion Appendices