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Leaders Made Here Great leaders create great organizations. However, a scarcity of leaders today means a shortfall in performance tomorrow. Don't gamble with your company's future! You don't need to hope that leaders emerge from the ranks or that search firms can find the leaders you need in a timely fashion. Hope is not a strategy! You can build an organizational culture that will ensure your leadership pipeline is full and flowing. Bestselling author and Chick-fil-A executive Mark Miller describes how to nurture leaders throughout the organization, from the front lines to the executive ranks. Leaders Made Here outlines a clear and replicable approach to creating the leadership bench every organization needs. To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles and old friend and colleague, as they search for the best practices from around the world to ensure a continuous supply of their most precious asset - leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture, sustained competitive advantage, and long-term success.
Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. In 1978, he joined the corporate staff as the sixteenth employee – he divided him time between the warehouse and the mailroom. Since then, Mark has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness and Leadership Development. Mark’s desire to encourage and equip leaders has taken him around the globe. His writing has reached around the world as well. Today, there are over 900,000 copies of his books in print in twenty-five languages.
Contents Introduction 1 Human Error 5 Bet on Leadership 13 Second Chance 17 The Assignment 23 Our Point of View 31 That's My Job 45 Study the Best 49 Scale Matters 57 The Big Idea 63 Let's Review 75 It Just Happens 83 Just Do It 93 Never Too Late 99 Connect the Dots 103 The Pitch 115 Decision Time 125 Epilogue 129 Acknowledgments 131 About the Author 133
