INSPIRED

PRAISE FOR INSPIRED "It is rare to find someone like Marty who has impacted early founders, high-growth startups, and multi-billion dollar companies over decades through his product leadership. So when he decides to distill his knowledge in a book, it becomes a must read!" —Avid Larizadeh Duggan, General Partner, GV (Google Ventures) "If you only have one book on product management, this is the one." —Chad Dickerson, Former CEO, Etsy "This book was a catalyst for helping us transform how we organize and operate. Marty gave us a compelling case for change, actionable steps, and the fundamental truths to keep us on course." —Ann Yauger, AVP Product, CarMax "When I was a product leader, I experienced a fair bit of accidental successes and puzzling failures. Marty's writing has helped me understand how product managers and product organizations really should work. I wish I'd had this book years ago." —Jeff Patton, Agile Product Leadership Coach "I don't know of any other person who has the breadth and depth of knowledge and insight in Product Management that Marty possesses. This is not your typical business book where you skim it in 30 minutes and wonder why it was worth $14.99. INSPIRED is a book you can study, discuss, use to teach, show to your management, and use as a force for change in your company or in your career." —Kyrie Robinson, VP User Experience, Chegg "INSPIRED was an invaluable resource to me and the Heroku team when we were scaling through the challenging 50-150 employee phase. This book should be on the shelf of anyone in a product leadership position." —Adam Wiggins, Co-Founder, Heroku "The first edition of INSPIRED shaped my thinking as a young product manager, and I now assign it to my students to make sure they are making the right things in the right way. INSPIRED teaches you to think like Silicon Valley's smartest product managers." —Christina Wodtke, Author, Professor, and Startup Advisor "Product Management is the art and science of creating the products that give each company its existence. It's the core of a business. For the digital world, Marty Cagan helps you understand and master Product Management like no other. This is essential reading to remain relevant tomorrow." —Frerk-Malte Feller, Workplace by Facebook "When asked what product is, and how companies can accelerate growth, I always start with 'read INSPIRED and then we can talk.'" —Sarah Bernard, VP Product, Jet.com "When Marty talks and writes about product, it becomes clear that his knowledge is based on walking the walk. He knows the difference between great technology, and great products based on great technology." —Bjorn Carlson, Engineering Team Lead, Google Cloud Platform

MARTY CAGAN, widely recognized as the primary thought leader for technology product management, is the founder of the Silicon Valley Product Group (SVPG). He served as an executive responsible for defining and building products for some of the most successful companies in the world, including Hewlett-Packard, Netscape Communications, and eBay.

Preface to the Second Edition xvii Part I Lessons From Top Tech Companies 1 Chapter 1 Behind Every Great Product 5 Chapter 2 Technology-Powered Products and Services 7 Chapter 3 Startups: Getting to Product/Market Fit 9 Chapter 4 Growth-Stage Companies: Scaling to Success 11 Chapter 5 Enterprise Companies: Consistent Product Innovation 13 Chapter 6 The Root Causes of Failed Product Efforts 15 Chapter 7 Beyond Lean and Agile 23 Chapter 8 Key Concepts 25 Part II The Right People 31 Product Teams 32 Chapter 9 Principles of Strong Product Teams 33 Chapter 10 The Product Manager 41 Chapter 11 The Product Designer 53 Chapter 12 The Engineers 59 Chapter 13 Product Marketing Managers 63 Chapter 14 The Supporting Roles 67 Chapter 15 Profile: Jane Manning of Google 71 People @ Scale 74 Chapter 16 The Role of Leadership 75 Chapter 17 The Head of Product Role 79 Chapter 18 The Head of Technology Role 87 Chapter 19 The Delivery Manager Role 91 Chapter 20 Principles of Structuring Product Teams 93 Chapter 21 Profile: Lea Hickman of Adobe 103 Part III The Right Product 107 Product Roadmaps 108 Chapter 22 The Problems with Product Roadmaps 111 Chapter 23 The Alternative to Roadmaps 115 Product Vision 121 Chapter 24 Product Vision and Product Strategy 123 Chapter 25 Principles of Product Vision 129 Chapter 26 Principles of Product Strategy 133 Chapter 27 Product Principles 135 Product Objectives 137 Chapter 28 The OKR Technique 139 Chapter 29 Product Team Objectives 143 Product @ Scale 146 Chapter 30 Product Objectives @ Scale 147 Chapter 31 Product Evangelism 151 Chapter 32 Profile: Alex Pressland of the BBC 155 Part IV The Right Process 159 Product Discovery 161 Chapter 33 Principles of Product Discovery 165 Chapter 34 Discovery Techniques Overview 171 Discovery Framing Techniques 175 Chapter 35 Opportunity Assessment Technique 179 Chapter 36 Customer Letter Technique 183 Chapter 37 Startup Canvas Technique 187 Discovery Planning Techniques 191 Chapter 38 Story Map Technique 193 Chapter 39 Customer Discovery Program Technique 195 Chapter 40 Profile: Martina Lauchengco of Microsoft 205 Discovery Ideation Techniques 208 Chapter 41 Customer Interviews 211 Chapter 42 Concierge Test Technique 215 Chapter 43 The Power of Customer Misbehavior 217 Chapter 44 Hack Days 221 Discovery Prototyping Techniques 223 Chapter 45 Principles of Prototypes 227 Chapter 46 Feasibility Prototype Technique 229 Chapter 47 User Prototype Technique 233 Chapter 48 Live-Data Prototype Technique 235 Chapter 49 Hybrid Prototype Technique 239 Discovery Testing Techniques 241 Chapter 50 Testing Usability 243 Chapter 51 Testing Value 251 Chapter 52 Demand Testing Techniques 253 Chapter 53 Qualitative Value Testing Techniques 259 Chapter 54 Quantitative Value Testing Techniques 265 Chapter 55 Testing Feasibility 273 Chapter 56 Testing Business Viability 277 Chapter 57 Profile: Kate Arnold of Netflix 283 Transformation Techniques 286 Chapter 58 Discovery Sprint Technique 287 Chapter 59 Pilot Team Technique 291 Chapter 60 Weaning an Organization Off Roadmaps 293 Process @ Scale 295 Chapter 61 Managing Stakeholders 297 Chapter 62 Communicating Product Learnings 305 Chapter 63 Profile: Camille Hearst of Apple 307 Part V The Right Culture 309 Chapter 64 Good Product Team/Bad Product Team 311 Chapter 65 Top Reasons for Loss of Innovation 315 Chapter 66 Top Reasons for Loss of Velocity 319 Chapter 67 Establishing a Strong Product Culture 323 Acknowledgments 327 About the Author 329 Learning More 331 Index 333