The Clinical Directorate

* A practical introduction to the business of management for doctors and managers at all levels * This simple guide provides easy-to-use tools and techniques * It explains jargon presents managerial tasks in context and provides managerial models

Noel Austin (Operations Director, The Opus Partnership, Newbury) and Sue Dopson (Fellow in Organizational Behaviour, Templeton College, Oxford)

1. Working in teams 2. Managing people 3. Negotiating: a five step approach to the negotiation of health care contracts 4. Managing change 5. Strategic planning 6. Service delivery planning 7. Managing financially 8. Information 9. Quality