The Little Big Things

"It is [Tom] Peters-as consultant, writer, columnist, seminar lecturer, and stage performer-whose energy, style, influence, and ideas have [most] shaped new management thinking." -Movers and Shakers: The 100 Most Influential Figures in Modern Business "We live in a Tom Peters world." -Fortune Magazine Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management-no-nonsense, witty, down-to-earth, insightful-is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise. The Little Big Things offers a clear path back to what works, focusing on the practical details that build business excellence:- Actionable Business Strategy: Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike.- Innovative Management Thinking: Challenge convention and get "back to the basics" with Peters' patented, no-nonsense approach to running a successful enterprise.- Exceptional Customer Service: Discover why the small details-from a clean restroom to a simple "thank you"-are the big things that create lasting value and loyal customers.- Small Business Growth: Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.

Thomas J. Peters, "uber-guru of business" (Fortune and The Economist), is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. Peters, "the father of the post-modern corporation" (Los Angeles Times), is the chairman of Tom Peters Company and lives in Vermont.