Courageous Training

All too often—maybe even most of the time—training doesn’t stick. But Tim Mooney and Robert Brinkerhoff have discovered that some iconoclastic trainers achieve breakthrough results by having the courage to break away from the usual approaches and identify what really works. In simple and engaging language they lay out the Four Pillars of Courageous Training, illustrating each with real-life examples that highlight specific concepts, methods, and tools, and include four case studies that demonstrate the mind-set needed to truly transform training and produce dramatic—and measurable—business results.

Tim Mooney and Robert O. Brinkerhoff

Preface 1 Introduction: The Hole We’re In and How We Can Stop Digging 2 What Is Courageous Training? 3 Pillar #1: Be a Business-Goal Bulldog 4 Pillar #2: Build Whole-Organization Responsibility for Training Impact 5 Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners 6 Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation 7 The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone 8 Introducing Four Courageous Training Leaders 9 Case Example #1: Diary of a CLO Executive Development at Children’s Healthcare of Atlanta, by Larry Mohl 10 Case Example #2: The “So What?” Factor: Organizational Change at Clark County School District, by Dr. Jeff Hafen 11 Case Example #3: Raising Expectations for Concrete Results: Leadership Development at Holcim, by Lisa Bell 12 Case Example #4: From Training Delivery to Trusted Advisor: Sales Force Transformation at Insight Enterprises, by Julie Dervin 13 Getting Started on the Courageous Training Path Resources: Terms and Tools Bibliography Acknowledgments Index About the Authors