Quality Management and Accounting in Service Industries

This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies.

Wojciech Sadkowski holds a doctoral degree in management sciences. He works as a researcher and lecturer in the Department of Finance and International Economics at the Jagiellonian University. His interests, research and publications focus on issues related to quality costing, managerial accounting, and quality management.
Piotr Jedynak is Professor of Management. He works at Jagiellonian University in Cracow, Poland, where he holds the positions of Vice-Rector for Financial and HR Policy and Head of the Management Systems Department. He specialises in risk management, quality management, strategic management and management systems. He is the author of numerous publications, an auditor and consultant to many public and business organisation.