Hotel Operations Management

Explore the current best practices and strategies in hotel operations, in this textbook for upper-level undergraduate and postgraduate students, with an emphasis on crisis and resiliency management in response to recent significant changes in the industry.

Yue Teng Vaughan is Assistant Professor of Hospitality Management at Kansas State University, USA, where she teaches hotel operations, revenue management and financial management in the hospitality industry. Previously, she worked in guest-facing and managerial professional roles at Hilton hotels. With her industry experience in leading international hotel chains, Dr Teng Vaughan has a practical understanding of the complex dynamics that drive the success of hotel management.