Human-Centered AI

The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology. In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.

Ben Shneiderman is an emeritus distinguished university professor in the Department of Computer Science at the University of Maryland. His widely used contributions include clickable highlighted weblinks, high-precision touchscreen keyboards for mobile devices, and tagging for photos. Shneiderman's information visualization innovations include dynamic query sliders for Spotfire, development of treemaps for viewing hierarchical data, novel network visualizations for NodeXL, and event sequence analysis for electronic health records. Shneiderman is also the Founding Director (1983-2000) of the Human-Computer Interaction Laboratory, and a member of the UM Institute for Advanced Computer Studies (UMIACS) at the University of Maryland. He is a Fellow of the AAAS, ACM, IEEE, NAI, and the Visualization Academy and a Member of the US National Academy of Engineering, in recognition of his pioneering contributions to human-computer interaction and information visualization.

- PART 1 WHAT IS HUMAN-CENTERED ARTIFICIAL INTELLIGENCE? - 1: Introduction: High Expectations - 2: How Do Rationalism and Empiricism Provide Sound Foundations? - 3: Are People and Computers in the Same Category? - 4: Will Automation, AI, and Robots Lead to Widespread Unemployment? - 5: Summary and Skeptics Corner - PART 2 HUMAN-CENTERED AI FRAMEWORK - 6: Introduction:Rising Above the Levels of Automation - 7: Defining Reliable, Safe And Trustworthy Systems - 8: Two-Dimensional HCAI Framework - 9: Design Guidelines and Examples - 10: Summary and Skeptic's Corner - PART 3 DESIGN METAPHORS - 11: Introduction: What are the Goals of AI Research? - 12: Science and Innovation Goals - 13: Intelligent Agents and Supertools - 14: Teammates and Tele-bots - 15: Assured Autonomy and Control Centers - 16: Social Robots and Active Appliances - 17: Summary and Skeptic's Corner - PART 4 GOVERNANCE STRUCTURES - 18: Introduction: How to Bridge the Gap from Ethics to Practice - 19: Reliable Systems Based on Sound Software Engineering Practices - 20: Safety Culture Through Business Management Strategies - 21: Trustworthy Certification by Independent Oversight - 22: Government Interventions and Regulations - 23: Summary and Skeptic's Corner - PART 5 WHERE DO WE GO FROM HERE? - 24: Introduction: Driving HCAI Forward - Chapter 25 Assessing Trustworthiness - 26: Caring for and Learning from Older Adults - 27: Summary and Skeptic's Corner - Personal Epilogue: How I Became Passionate about Human-Centered Approaches - Notes - Bibliography - Name Index - Subject Index