Human-Centered AI

In Human-Centered AI, Professor Ben Shneiderman provides an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives.

BEN SHNEIDERMAN is an Emeritus Distinguished University Professor in the Department of Computer Science, Founding Director (1983-2000) of the Human-Computer Interaction Laboratory, and a Member of the UM Institute for Advanced Computer Studies (UMIACS) at the University of Maryland. He is a Fellow of the AAAS, ACM, IEEE, NAI, and the Visualization Academy, and a Member of the US National Academy of Engineering, in recognition of his pioneering contributions to human-computer interaction and information visualization.

- PART 1 WHAT IS HUMAN-CENTERED ARTIFICIAL INTELLIGENCE?
- 1: Introduction: High Expectations
- 2: How Do Rationalism and Empiricism Provide Sound Foundations?
- 3: Are People and Computers in the Same Category?
- 4: Will Automation, AI, and Robots Lead to Widespread Unemployment?
- 5: Summary and Skeptic's Corner
- PART 2 HUMAN-CENTERED AI FRAMEWORK
- 6: Introduction: Rising Above the Levels of Automation
- 7: Defining Reliable, Safe, and Trustworthy Systems
- 8: Two-Dimensional HCAI Framework
- 9: Design Guidelines and Examples
- 10: Summary and Skeptic's Corner
- PART 3 DESIGN METAPHORS
- 11: Introduction: What Are the Goals of AI Research?
- 12: Science and Innovation Goals
- 13: Intelligent Agents and Supertools
- 14: Teammates and Tele-bots
- 15: Assured Autonomy and Control Centers
- 16: Social Robots and Active Appliances
- 17: Summary and Skeptic's Corner
- PART 4 GOVERNANCE STRUCTURES
- 18: Introduction: How to Bridge the Gap from Ethics to Practice
- 19: Reliable Systems Based on Sound Software Engineering Practices
- 20: Safety Culture through Business Management Strategies
- 21: Trustworthy Certification by Independent Oversight
- 22: Government Interventions and Regulations
- 23: Summary and Skeptic's Corner
- PART 5 WHERE DO WE GO FROM HERE?
- 24: Introduction: Driving HCAI Forward
- 25: Assessing Trustworthiness
- 26: Caring for and Learning from Older Adults
- 27: Summary and Skeptic's Corner
- Personal Epilogue: How I Became Passionate about Human-Centered Approaches
- Notes
- Bibliography
- Name Index
- Subject Index