Engage!

This book explores the benefits of digital patient engagement, from the perspectives of physicians, providers, and others in the healthcare system, and discusses what is working well in this new, digitally-empowered collaborative environment. Chapters present the changing landscape of patient engagement, starting with the impact of new payment models and Meaningful Use requirements, and the effects of patient engagement on patient safety, quality and outcomes, effective communications, and self-service transactions. The book explores social media and mobile as tools, presents guidance on privacy and security challenges, and provides helpful advice on how providers can get started. Vignettes and 23 case studies showcase the impact of patient engagement from a wide variety of settings, from large providers to small practices, and traditional medical clinics to eTherapy practices.

Jan Oldenburg is a nationally recognized thought leader on consumer health information strategy and personal health engagement. Through her consulting firm, Participatory Health Consulting, she helps organizations create and implement strategies related to digital health technology and personal health engagement. Jan has held a number of roles within EY's Advisory Practice; as the Vice President of Patient and Provider Engagement in Accountable Care Solutions at Aetna and as a senior leader in Kaiser Permanente's digital strategy group, as well as founding roles in several consulting companies focusing on strategies for using digital technologies effectively in health care. She is the primary author/editor of Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation, published by CRC press in August of 2016. She is also the primary editor of Engage! Transforming Healthcare through Digital Patient Engagement, published by HIMSS in March, 2013. Engage! was the best-selling book at National HIMSS in 2013 as well as during the 2013-2014 calendar year. It received the "Best Book" award at HIMSS14. She wrote the "Personal Health Engagement" chapter for the Third Edition of Medical Informatics, published in May of 2015 and the "Patient Portals: Enabling Participatory Medicine" chapter for The Journey Never Ends: Technology's Role in Helping Perfect Health Care Outcomes, published in February 2016. Jan is on the board of the Society for Participatory Medicine (SPM). I recently completed 2-year term as Co-Chair of the National HIMSS Connected Health Committee. Previously she has been a member of the Consumer Empowerment Workgroup (CEWG) of the Health IT Policy Committee (HITPC) of ONC. She was also an active member of the board of the Northern California chapter of HIMSS for many years holding roles including President, Past President, Vice President and Secretary.

Chapter 1: Transforming Healthcare Through Digital Patient Engagement Chapter 2: Patients and Personal Health IT in the Era of Accountable Care Chapter 3: How Meaningful Use Impacts Patient Engagement Chapter 4: Patient Safety and Risk Management: Better Information for Physicians Means Reduced Risks (and Better Outcomes) Chapter 5: Engaging Patients with Personal Health IT for Quality Chapter 6: Patient-Provider Communications: Communication is the Most Important Medical Instrument Chapter 7: Self-service Convenience: Benefits to Patients and Providers Chapter 8: The Power of Mobile Devices and Patient Engagement Chapter 9: Social Media: An Engine for Transformation? Chapter 10: Privacy and Security Challenges of Improved Patient Engagement Chapter 11: The Role of Design in Patient Engagement Chapter 12: The Future of Patient Engagement Chapter 13: Getting Started with Patient Engagement Case Studies Case Study 1: Patient Engagement in a Patient-Centered Medical Home Case Study 2: Innovation in the Context of Meaningful Use Case Study 3: How Social Media Has Changed My Medical Practice Case Study 4: From the Heart: The Intersection Between Personal Health and Technology Case Study 5: Social Media, Mobile and Gamification for Diabetes Care Case Study 6: Kaiser Permanente-My Health Manager Case Study 7: Everyone Performs Better When They are Informed Better Case Study 8: From God to Guide Case Study 9: Restoring Trust with Information Case Study 10: The E is for Engagement Case Study 11: The Power of Information and the Partnership of Trust Case Study 12: Using iTriage to Engage Healthcare Consumers Case Study 13: Meaningful Use Implementation and Patient Activation Case Study 14: Moving the Point of Care into Patients' Daily Lives via Text Reminders Case Study 15: New Models of Education for Pediatric Diabetes Case Study 16: Online Therapy and Patient Engagement Case Study 17: NeuCare Family Medicine, a Direct Primary Care Practice Case Study 18: total Access Physicians in Burlington, Kentucky Case Study 19: Patient Engagement and Direct Practice Case Study 20: Good Days Ahead, Online Cognitive Behavioral Therapy Case Study 21: Patient Portals Offer Opportunities for Patient-Provider Interaction at Children's Hospital of Philadelphia Case Study 22: Veterans Health Administration, Department of Veterans Affairs-Patient Engagement and the Blue Button Case Study 23: Prescribing Apps for Weight Loss