Experience Design

How can we design better experiences? Experience Design brings together leading international scholars to provide a cross-section of critical thinking and professional practice within this emerging field. Contributors writing from theoretical, empirical and applied design perspectives address the meaning of 'experience'; draw on case studies to explore ways in which specific 'experiences' can be designed; examine which methodologies and practices are employed in this process; and consider how experience design interrelates with other academic and professional disciplines. Chapters are grouped into thematic sections addressing positions, objectives and environments, and interactions and performances, with individual case studies addressing a wide range of experiences, including urban spaces, the hospital patient, museum visitors, mobile phone users, and music festival and restaurant goers.

Peter Benz is Associate Professor, Academy of Visual Arts at Hong Kong Baptist University, PRC. He is the author of On Marginal Spaces: Artefacts of the Mundane (2011).

Foreword & Acknowledgements, Peter Benz, Hong Kong Baptist University, Hong Kong Editorial Introduction, Matthew Turner, Napier University, UK I. Positions I.1 Fundamental Aspects of Human Experience: A Phenomeno(logical) Explanation, Ian Coxon, University of Southern Denmark, Denmark I.2 Experience as Excursion: A Note towards a Metaphysics of Design Thinking, Connie Svabo, Roskilde University, Denmark and Michael Shanks, Stanford University, USA I.3 How Much Time and Effort Does it Take for Experience Design to Unfold? Catherine Elsen, Massachusetts Institute of Technology, USA and Pierre Leclercq, Unioversity of Liege, Belgium I.4 Experiential Equality and Digital Discrimination, Linda Leung, University of Technology Sydney, Australia II. Objects & Environments II.1 Narrativity of Object Interaction Experiences: A Framework for Designing Products as Narrative Experiences, Silvia Grimaldi, University of the Arts, UK II.2 Centers of Experience: Bodies and Objects in Today's Museums , Xavier Acarin, Art Producer, USA and Barbara Adams, New School, USA II.3 Space, Experience, Identity & Meaning, Peter Benz, Hong Kong Baptist University, Hong Kong II.4 Four Themes to (Phenomenologically) Understand Contemporary Urban Spaces, Lakshmi Priya Rajendran, Stephen Walker and Rosie Parnell, Sheffield University, UK III. Interactions & Performances III.1 Co-Producing a Festival Experience: A Socio-Material Understanding of Experience Design, Sara Malou Strandvad, Roskilde University, Denmark III.2 CurioUs: The Logic of Performance, Amy Findeiss, Eulani Labay and Kelly Tierney, Independent Scholar, USA III.3 Designing for a Better Patient Experience, Gretchen C. Rinnert, Kent State University, USA III.4 Designing Mobile User Experiences: A Framework for a Design Methodology, Claus Østergaard, Aalborg University, Denmark III.5 Suspending Reality: A Disruptive Approach to Designing Transformative Experiences, Tara Mullaney, Umean University, Sweden III.6 Understanding and Designing the Meal Experience and its Psychological Consequences, Werner Sommer, Humboldt-University Berlin, Germany, Felix Bröcker, Max-Planck-Institut für Polymerforschung, Germany and Manuel Martín-Loeches, Universidad Complutense, Spain, Annekathrin Schacht, University of Göttingen, Germany and Birgit Stürmer, International Psychoanalytic University Berlin, Germany