The Marketing Matrix

In the hands of the corporate sector, marketing has turned us into spoilt, consumption-obsessed children who are simultaneously wrecking our bodies, psyches and planet. Given the fiduciary duties of the corporation, notions like consumer sovereignty, customer service and relationship building are just corrosive myths that seduce us into quiescence, whilst furnishing big business with unprecedented power. Corporate Social Responsibility, the ultimate oxymoron, and its country cousin, Cause Related Marketing, are just means of currying favour amongst our political leaders and further extending corporate power. So it is time to fight back. As individuals we have enormous internal strength; collectively we have, and can again, change the world (indeed marketing itself is a function of humankind's capacity to cooperate to overcome difficulties and way predates its co-option by corporations). From the purpose and resilience Steinbeck's sharecroppers ('we're the people - we go on'), through Eisenhower's 'alert and knowledgeable citizenry' to Arundhati Roy's timely reminder about the wisdom of indigenous people 'are not relics of the past, but the guides to our future', there are lots of reasons for optimism. If these talents and strengths can be combined with serious moves to contain the corporate sector, it is possible to rethink our economic and social priorities. The book ends with a call to do just this. This compelling and accessible book will be of interest across the social sciences and humanities - and indeed to anyone who has concerns about the current state of consumer society. It will also be particularly useful reading for those marketing students who'd prefer a critical perspective to the standard ritualization of their discipline.

Gerard Hastings is Professor of Social Marketing at Stirling and The Open University. He worked in market research before beginning his academic career, which has focused on researching the impact of marketing on society -- especially the harm done by the alcohol, tobacoo and fast food industries. This has involved him in advising Government, working with policy makers both nationally and internationally and acting as an expert witness in litigation -- as well as publishing widely in both academic and popular outlets. His work also looks at the value of social marketing, and his first book was called Social Marketing: Why Should the Devil Have All the Best Tunes? He was awarded the OBE for services to health care in 2009.

Part I: Out of Control 1. The Soft Power of Corporate Marketing 2. The Customer Always Comes Second 3. A Tyranny of Choice 4. Not Exactly Lying... 5. Suffer the Little Children 6. Digital Redemption? 7. A Very Mixed Blessing 8. Marketing to Power Part II: Solutions 9. In Search of Solutions 10. Power to the People 11. Marketing as if People Mattered