The Future Leader

PRAISE FOR THE FUTURE LEADER "Tomorrow always comes. The best leaders make room to imagine it, fund it, and fight for it. Jacob Morgan shares important lessons to guide every leader toward the future. Definitely a book worth reading." —Beth Comstock, Author, Imagine It Forward and Former Vice Chair, GE "Jacob's book answers the most pressing questions on the future of leadership. Based on impressive research, this is the guidebook for the next generation of leaders around the world." —Paul Polman, Co-founder and Chair, IMAGINE and Former CEO, Unilever "The Future Leader is an immensely valuable guide on the future of leadership. Practical and well-researched, the book provides a deep dive into the most essential skills and mindsets for today's change-makers." —Nir Eyal, Bestselling Author of Hooked and Indistractable "Today's–and tomorrow's–leaders must be comfortable with discomfort: they must be courageous enough to experiment, fail, and experiment again. Jacob's work is the guidebook to doing just that." —Ritch Allison, CEO, Domino's Pizza "I applaud Jacob in assembling such a powerful and inclusive collection of voices for leaders around the world to learn from. Whether you're a current or future leader, this book is one that you should read and keep near you." —Ajay Banga, CEO, Mastercard "The Future Leader inspires and teaches people to become better leaders. The skills and mindsets outlined in Jacob's new book are not just essential for work but also for life. If every leader read this book, the world would be a better place!" —Marshall Goldsmith, New York Times #1 Bestselling Author of Triggers, Mojo, and What Got You Here Won't Get You There "Great leaders must learn from others. This book is a valuable resource to do just that. Backed by extensive research, stories, and examples, any current or future leader would be wise to read it!" —Bernard Tyson, CEO, Kaiser Permanente "Transformation does not wait and Jacob addresses this head-on in his new book. The Future Leader lays important groundwork for current and future leaders. Definitely worth reading!" —Abraham Schot, CEO, Audi "Jacob Morgan has managed a tour de force. This may be the most thoroughly researched and comprehensive thought piece on this critical topic out there." —Hubert Joly, CEO, Best Buy

JACOB MORGAN is a bestselling author and one of the world's leading authorities on leadership, the future of work, and employee experience. He's a highly sought-after keynote speaker and advisor who has worked with organizations such as Microsoft, Disney, PwC, PepsiCo, MasterCard, IBM, and many others. As a professionally trained futurist, his insights are frequently featured in publications such as Forbes, Inc., The Wall Street Journal, Fast Company, and The Harvard Business Review. To learn more about Jacob, to get access to his content, or to work with him, visit TheFutureOrganization.com or email him directly: Jacob@thefutureorganization.com.

Introduction 1 Part 1 Understanding the Role of the Leader 9 Chapter 1 The Leadership Gap 11 Leaders Today Are Struggling 12 It's Time to Change 14 Chapter 2 Three Essential Leadership Questions 17 What is Leadership and Who is a Leader? 17 How CEOs Define Leadership 19 What Are Your Leadership Filters? 21 Define Leadership 24 Leader or Manager? 24 Is the Leader of 2030 Really That Different Than the Leader of Today? 26 Chapter 3 The Impact of a Leader 29 How Great and Bad Leaders Influence You and Your Organization 29 We Need More Great Leaders 33 Part 2 Trends and Challenges Shaping Future Leaders 35 Chapter 4 Artificial Intelligence and Technology 37 Are the Machines Going to Take Over? 39 Automating a Job is Not Replacing a Human 40 What Leaders Do 41 How AI Will Impact Leadership 42 Chapter 5 Pace of Change 45 Leading in a Future That Doesn't Yet Exist 46 Chapter 6 Purpose and Meaning 49 Job, Purpose, Impact, Meaning 50 Creating Purpose and Meaning 53 Chapter 7 New Talent Landscape 57 The Massive Talent Shortage 57 The Need to Upskill and Retrain 59 The Diversity and Inclusion Imperative 61 Chapter 8 Morality, Ethics, and Transparency 65 Ethics versus Morals 66 The Impact of an Ethical Leader 67 Leaders Must Be Transparent 70 Chapter 9 Globalization 73 Diversity and Curiosity Are Key 74 Chapter 10 Are We Ready for These Trends? 77 We Need Less Talk and More Action 81 There's an Organizational Breakdown 81 Employees Are More Confident in Themselves Than in Those Around Them 82 Chapter 11 Challenges 85 Futurize 86 Humanize 92 We Aren't Ready for These Challenges 98 Enter the Notable Nine 100 Part 3 The Four Mindsets of the Notable Nine 103 Chapter 12 The Explorer 105 An Overview of the Explorer 106 We Need More Curiosity 112 Super Perpetual Learning 118 A Family of Super Perpetual Learners 123 Growth Mindset 126 Adaptability and Agility 128 How Leaders Can Develop The Mindset of the Explorer 130 Chapter 13 The Chef 135 We Need More HumanIT 136 Embracing Technology 139 Purpose-Driven and Caring 142 How Leaders Can Develop The Mindset of the Chef 145 Chapter 14 The Servant 151 Service to Your Leaders 152 Service to Your Team 153 Service to Your Customers 157 Service to Yourself 160 Humility and Vulnerability 162 How Leaders Can Develop The Mindset of the Servant 166 Chapter 15 The Global Citizen 169 The Benefits of a Global Citizen Mindset 170 How Leaders Can Develop The Mindset of the Global Citizen 173 Chapter 16 How Well Are We Practicing These Mindsets Today? 177 Mind the Gaps 180 The Seniority Curse 180 Around the World 182 Part 4 The Five Skills of the Notable Nine 187 Chapter 17 The Futurist 189 How a Futurist Thinks 192 How Leaders Can Develop The Skill of the Futurist 195 Chapter 18 Yoda 197 Emotional Intelligence (Empathy and Self-Awareness) 198 Other Components of Emotional Intelligence 202 How Leaders Can Develop The Skill of Yoda 206 Chapter 19 The Translator 209 Listening 211 Communication 213 How Leaders Can Develop The Skill of the Translator 215 Chapter 20 The Coach 221 Motivating, Inspiring, and Engaging People 224 Creating Future Leaders 229 Working Across Generations and Cultures 232 Creating Effective Teams 235 How Leaders Can Develop The Skill of the Coach 238 Chapter 21 The Technology Teenager 241 Understand How Technology Impacts Your Business 241 How Leaders Can Develop The Skill of the Technology Teenager 243 Chapter 22 How Well Are We Practicing These Skills Today? 245 Mind the Gaps - Again! 246 Around the World 248 Are We Future Leader Ready? 248 Part 5 Becoming the Future Leader 253 Chapter 23 Knowing vs Doing 255 Define "Leader" and "Leadership" 258 Look at Your Present State 261 Practice the Skills and Mindsets 261 Build Your Tribe 262 Avoid a Typical Day 263 Guide Others 264 References 267 Acknowledgments 279 About the Author 281 Additional Resources 283 Index 285