Effective Business Communication For Dummies

Transform your communication skills and build stronger relationships Ask for a raise, negotiate contracts, build your network-with strong communication skills there's a lot you can do. Effective Business Communication For Dummies helps you listen and be listened to. You'll learn how to influence people with persuasive skills, create win-win problem-solving solutions, and present with confidence and clarity. Plus, you'll get tips to help you navigate virtual work and insights for leveraging AI to help you communicate. With this practical, example-filled guide, you can keep your cool and get your point across in any situation. Inside... - Write and speak with confidence - Explain your ideas clearly - Know when to talk and when to listen - Promote yourself without bragging - Lead teams and provide feedback - Resolve conflict successfully - Structure persuasive presentations

Dr. Jill Schiefelbein taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill's business, The Dynamic Communicator®, helps organizations attract customers, increase sales, and retain clients. She is the author of Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.

Introduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 3 Where to Go from Here 5 Part 1: Business Communication Fundamentals 7 Chapter 1: Talking about Communication in the Workplace 9 Chapter 2: Brushing Up on Business Communication Fundamentals 21 Chapter 3: Communicating without Words: Nonverbal Communication 37 Chapter 4: Special Delivery: Picking the Right Way to Communicate 53 Part 2: Improving Your Interpersonal Communication 69 Chapter 5: Listening More Than You Speak 71 Chapter 6: Leveraging the Communication Power of Asking Questions 83 Chapter 7: Holding Productive and Meaningful Conversations 97 Part 3: Owning Your Message With Confident Communication 111 Chapter 8: Making Simple Communication Changes for Significant Impact 113 Chapter 9: Setting the Stage for Effective Communication 127 Chapter 10: Talking about Yourself without Bragging 139 Chapter 11: Calm, Cool, and Confident: Making and Delivering Presentations 155 Part 4: Persuading and Driving Results 177 Chapter 12: Knowing the People You're Trying to Persuade 179 Chapter 13: Engaging in Persuasion That Drives Results 195 Chapter 14: Negotiating for Strategic Outcomes 211 Part 5: Navigating Difficult Workplace Conversations 227 Chapter 15: Giving Feedback and Discussing Performance 229 Chapter 16: Navigating Interpersonal Conflicts 247 Chapter 17: Communicating When Everything Is Falling Apart 267 Part 6: Communication for Collaboration 289 Chapter 18: Communicating during the Recruitment and Hiring Process 291 Chapter 19: Collaborating with Team Members 311 Chapter 20: Communicating across Cultures 329 Part 7: the Part of Tens 347 Chapter 21: Ten Business Communication Trends Chapter 22: Ten Tips for Conveying Complex Concepts to the Average Person 357 Chapter 23: Ten Tips for Outstanding Virtual Presentations 365 Index 375