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Management gets the credit for successes and takes the blame for failures whether it was their fault, the fault of staff, or a system failure. In this book, the reader is presented with analysis and insights on a range of case studies that represent real-world success and failure within different sectors of the transport industry.
Linda J. Tavlin is an author and the president of an international transportation communication consultancy with over 35 years' experience training organizations on how to deal with controversial audiences, the accident investigation process, and putting process improvement plans in place to enhance management efficiency. Linda has taught aviation communication in the accident investigation and safety programs at Cranfield University, U.K., and the University of Southern California.
1. Brick by Brick: Lay the Foundation for a Successful Management Strategy - The 3 - 6 - 4 Method 2. 25 Keys That Unlock the Door to Triumphant Communication: The Techniques at the Core of Many Managers' Success or Failure 3. A Tale of Two Airlines: Malaysia MH 370 vs. Indonesia AirAsia QZ 8501 4. Federal Managers Impose Harassment and Abuse: Employees' and Taxpayers Pay the Price 5. Amtrak Management's Successful Strategy: Following the Rules to Stay on Track 6.Cruising for Life or Death: Offloaded in Africa 7. When It's Good It's Very, Very Good: When Common Sense Makes Sense 8. When Bad Takes Priority: The Resulting Aftermath 9. When Bad Turns Ugly: The Self-Inflicted Disaster
