Medical and Healthcare Interactions

Presenting a series of empirical studies by scholars working with approaches from ethnomethodology and conversation analysis, this book studies naturally occurring work and training encounters among medical and healthcare professionals or between professionals and patients.

Sara Keel is a Senior Teaching and Research Assistant at the Institute of Education of the University of Zurich, Switzerland. Working within an ethnomethodological and conversation analytic perspective, she investigates members' understanding and embodied organization of ordinary, institutional, and professional practices. Her research projects focus on distinct settings, such as everyday family life, migrants' press conferences, interprofessional hospital meetings, and more recently physiotherapy consultations to address socialization, membership categorization, patient participation, or the use of digital tools in healthcare as a members' phenomenon. She has published in various international journals, her doctoral research, Socialization: Parent-Child Interaction in Everyday Life, has been published by Routledge (2016), and she has co-edited a collection on institutional interactions and special issues, most recently on touch and closeness in naturally organized activities.

Introduction: Competence and socialization in medical and healthcare interactions Chapter 1: When neurologists solicit patients' treatment preferences: The relevance of talk as action for understanding why shared decision-making is so limited in practice Chapter 2: Working out interprofessional collaboration: Flight nurses' practical management of prehospital emergency care Chapter 3: Senior staff member walks ahead, nursing intern follows: Mobility practices in hospital corridors Chapter 4: Asking questions in the operating room Chapter 5: Monitoring, coordinating, and correcting professional conduct: Soliciting absent requests during surgery Chapter 6: Teaching and learning how to identify an audible order in traffic: Street-crossing instructional sequences for the visually impaired Chapter 7: Instructing and socializing patients with aphasia to gaze at the therapist's mouth to produce speech sounds in language therapy Chapter 8: How to use a mobile app at home: Learning-by-doing introductions in physiotherapy consultations Chapter 9: Socialization and accountability: Instructional responses to peer feedback in healthcare simulation debriefing