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Gain essential skills for career development with practical advice on how to manage performance, deal with difficult people and inspire a successful team.
Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages.
Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.
Chapter - 00: Preface; Section - ONE: Managing people; Chapter - 01: What managers do; Chapter - 02: Treating people right; Section - TWO: Leading, motivating and engaging people; Chapter - 03: Leadership; Chapter - 04: Motivating people; Chapter - 05: Enhancing engagement; Section - THREE: Organizing people; Chapter - 06: The process of organizing; Chapter - 07: Defining roles; Chapter - 08: Team building; Chapter - 09: Managing remote workers; Section - FOUR: Managing performance; Chapter - 10: Performance leadership; Chapter - 11: Performance leadership skills; Section - FIVE: Approaches to people management; Chapter - 12: Delegating; Chapter - 13: Selection interviewing; Chapter - 14: Developing people; Chapter - 15: Rewarding people; Chapter - 16: Managing change; Chapter - 17: Managing conflict; Section - SIX: Handling people problems and issues; Chapter - 18: Approaches to handling people problems; Chapter - 19: Dealing with disciplinary problems; Chapter - 20: Managing under-performers; Chapter - 21: Dealing with negative behaviour; Chapter - 22: Dealing with absenteeism and timekeeping issues; Chapter - 23: Handling challenging conversations; Chapter - 24: Giving bad news; Chapter - 25: Managing bias; Chapter - 26: Dealing with bullying and harassment; Chapter - 27: Appendix - Notes on exercises; Chapter - 28: References
