How to Manage People

Bestselling author Michael Armstrong provides valuable insight into the skills required to be an effective manager, helping you get the best from your staff through motivation, reward and leadership. This fully updated 5th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages.
Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.

- - Chapter - 00: Preface;- Section - ONE: Managing people;- - Chapter - 01: What managers do;- Chapter - 02: Treating people right;- Section - TWO: Leading, motivating and engaging people;- - Chapter - 03: Leadership;- Chapter - 04: Motivating people;- Chapter - 05: Enhancing engagement;- Section - THREE: Organizing people;- - Chapter - 06: The process of organizing;- Chapter - 07: Defining roles;- Chapter - 08: Team building;- Chapter - 09: Managing remote workers;- Section - FOUR: Managing performance;- - Chapter - 10: Performance leadership;- Chapter - 11: Performance leadership skills;- Section - FIVE: Approaches to people management;- - Chapter - 12: Delegating;- Chapter - 13: Selection interviewing;- Chapter - 14: Developing people;- Chapter - 15: Rewarding people;- Chapter - 16: Managing change;- Chapter - 17: Managing conflict;- Section - SIX: Handling people problems and issues;- - Chapter - 18: Approaches to handling people problems;- Chapter - 19: Dealing with disciplinary problems;- Chapter - 20: Managing under-performers;- Chapter - 21: Dealing with negative behaviour;- Chapter - 22: Dealing with absenteeism and timekeeping issues;- Chapter - 23: Handling challenging conversations;- Chapter - 24: Giving bad news;- Chapter - 25: Managing bias;- Chapter - 26: Dealing with bullying and harassment;- Chapter - 27: Appendix - Notes on exercises;- Chapter - 28: References