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Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement
Michael B. Weinstein
Total Quality Safety Management, Introduction, Safety Management, Safety Performance, Traditional Safety Programs, The Modern Safety Management Solution, The Basic TQM Concepts, Techniques, and Implementation Requirements, The ISO-9000 Standards, The OSHA Voluntary Protection Program, Process Safety Management, Other Frameworks for Safety Management, Notes on Using this Book, Total Quality Management-Adapted to Work Safety, Product and Customer Focus, Leadership Commitment, Company Culture, Effective Communication, Organizational and Employee Knowledge, Employee Empowerment, Employee Responsibility and Excellence, Management by Fact, Long-Range Viewpoint, Statistical Process Control, Structural Problem Solving, The Best Techniques, Continuous Improvement, Quality Management, Quality Planning, Assessment and Planning, Implementation and Organization, Cultural Change, Recognition and Reward, Leadership Development, Team Building, Hiring and Promoting, Management Readiness, Total Quality Training, Summary-TQM Safety System Evaluation, ISO-9000 Requirements, Management Responsibility, Safety Management System, Contract Review, Design Control, Document and Data Control, Purchasing, Customer-Supplied Product, Product Identification and Traceability, Process Control, Inspection and Testing, Control of Inspection, Measurement, and Test Equipment, Inspection and Test Status, Control of Nonconforming Product, Corrective and Preventative Action, Handling, Storage, Packaging, Preservation, and Delivery, Control of Quality Records, Internal Quality Audits, Quality Training, Servicing, Statistical Techniques, Summary-ISO Evaluation, Voluntary Protection Program, Safety Management Program, Safety Policy and Objectives, Management Commitment and Involvement, Employee Participation, Assigned Responsibilities and Accountabilities, Contract Workers, Pro
