Definitive Guide to Manufacturing and Service Operations, The

Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there's an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: - Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals - Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement - Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more - Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management. - Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation - Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management

Nada Sanders is Iacocca Chair and Professor of Supply Chain Management at Lehigh University. She is an internationally recognized expert in the area of business forecasting and supply chain management. She received both her Ph.D. and MBA from the Ohio State University and is author of more than 100 scholarly publications. She has worked with numerous companies and is a frequently called-upon consultant, expert witness, and keynote speaker. Founded in 1963, the Council of Supply Chain Management Professionals (CSCMP) is the preeminent worldwide professional association dedicated to the advancement and dissemination of research and knowledge on supply chain management. With more than 8,500 members representing nearly all industry sectors, government, and academia from 67 countries, CSCMP members are the leading practitioners and authorities in the fields of logistics and supply chain management. The organization is led by an elected group of global officers and is headquartered in Lombard, Illinois, USA.

- Preface - Chapter 1: Operations Management Defined - Chapter 2: Key Elements and Processes - Chapter 3: Understanding Operations Strategies - Chapter 4: Role of Technology in Managing Operations - Chapter 5: Understanding the Role of Global Operations in the Modern Marketplace - Chapter 6: Metrics and Frameworks for Assessing Performance - Index