Critical Perspectives on the Management and Organization of Emergency Services

Critical Perspectives on the Management and Organization of Emergency Services makes an important contribution to the subject of emergency services management and to public administration and organization studies more generally. It critically assesses developments in emergency services management by examining the multi-dimensional nature of the provision of emergency services and their connectedness in advanced western democracies. The effective management of emergency services has never been more important than in today's high-pressured and cost-conscious public sector. The authors of this volume forensically analyse the challenges of delivering emergency services within this context. This book provides an in-depth, scholarly and comprehensive analysis of the changing landscape of emergency service provision and clearly addresses a gap in the market for a critical volume on the emergency services. For anyone seeking to understand why and how the management of emergency services matters, this collection is essential reading.

Paresh Wankhade is Professor of Leadership and Management at Edge Hill University, UK. Leo McCann is a Professor of Management at University of York, UK. Pete Murphy is a Professor of Public Policy and Management at Nottingham Trent University, UK.

Acknowledgments Chapter 1 Introduction to Critical Perspectives on the Management and Organization of Emergency Services Paresh Wankhade, Leo McCann and Peter Murphy Chapter 2 Emergency services architecture: JESIP and Interoperability Carl Daniels Chapter 3 History of the UK Paramedic Profession Bob Fellows and Graham Harris Chapter 4 Personal Reflections on Fire and Rescue Service Incident Command Roy Wilshire Chapter 5 Quo Vadis: Eight Possible scenarios for Changes in the Ambulance Services. Andy Newton Chapter 6 Galvanising partnership and communities to tackle domestic violence & abuse: Why wicked problems have no easy solutions? Linda Reid Chapter 7 Beyond the Scope of Managerialism: Explaining the Organisational Invisibility of Police Work Cliff Bacon Chapter 8 Reaching out across the theory-practice divide? Impact, participation and change in post-disaster reconstruction Yiwen Lin, Mihaela Kelemen and Lindsay Hamilton Chapter 9 The Professionalisation of the Police in England and Wales: A Critical Appraisal Simon Holdaway Chapter 10 Changing Landscapes, Challenging Identities - Policing in England and Wales Sarah Charman Chapter 11 From extreme to mundane? The changing face of paramedicine in the UK Ambulance Service Jo Brewis and Richard Godfrey Chapter 12 Decision making at the front-line: the role of choice architecture in NHS paramedic judgements over patient conveyance Andrew Weyman and Rachel O'Hara Chapter 13 A comparative appraisal of recent and proposed changes to the fire and rescue services in England and Scotland. Pete Murphy, Katarzyna Lakoma, Kirsten Greenhalgh and Lynda Taylor Chapter 14 Rethinking the new 'leadership' mainstream: An historical perspective from the National Health Service Mark Learmonth Chapter 15 Public Confidence in the Police: A critical review and interrogation of construct clarity Basit Javid and Kevin Morrell Chapter 16 Balancing formal and informal support for psychological health in emergency services: creating multiple pathways for ambulance staff Ashlea Kellner, Keith Townsend, Rebecca Loudoun, Tiet-Hanh Dao-Tran and Adrian Wilkinson Chapter 17 Commissioners, Mayors and Blue Lights: Reviewing the Prospects for Integrated Emergency Service Governance Rachel Ashworth Chapter 18 Conclusion: Understanding Emergency Services in Austerity Conditions Leo McCann, Paresh Wankhade, and Peter Murphy List of Contributors Index