Human-Centered Design for Health Care Safety

Human-Centered Design for Health Care Safety describes a conceptual framework (SEIPS or Systems Engineering Initiative for Patient Safety) based on the Human Factors and Ergonomics (HFE) discipline and associated human-centered design (HCD) approaches and methods that can help to create innovative solutions for enhancing health care safety. Health care safety remains a major concern around the world. With global crises, such as economic downturns and the COVID-19 pandemic, we have observed deterioration in many aspects of patient safety, as well as major problems for health care workers, including burnout, stress and issues of occupational safety and health. Therefore, we need renewed attention on how to design health care work systems and care processes to improve safety for patients and health care workers. This book describes key aspects of a widely adopted HFE systems approach to health care safety and methods for HCD in health care. It provides insights into challenges for future research in health care safety. The benefits of SEIPS are promoted throughout the text and reveal how they can lead to improvement in the design of technologies, environments and the rest of the work system; thereby, supporting, instead of hindering, the activities of all care team members, including patients and care partners. Case studies reveal examples of SEIPS in action and various domains of health care safety. The book provides practical tips on how SEIPS is implemented in practice. The readers will benefit from this book as it describes the foundation for SEIPS and HCD and multiple applications across varied settings and domains of health care safety. They will receive a toolkit for enacting solutions in their work environment. This exciting and topical title will appeal to students and professionals in the fields of health care, medicine, nursing, pharmacy, other health professions and pharmaceuticals. It will also appeal to industrial and systems engineers, biomedical engineers, HFE professionals and designers.

Pascale Carayon, PhD, is Professor Emerita in the Department of Industrial and Systems Engineering at the University of Wisconsin-Madison, USA. She is the Founding Director of the Wisconsin Institute for Healthcare Systems Engineering; she led the interdisciplinary Systems Engineering Initiative for Patient Safety (SEIPS) program at the University of Wisconsin-Madison, USA. She received her Engineer diploma from the Ecole Centrale de Paris, France, and her PhD in Industrial Engineering from the University of Wisconsin-Madison. Dr. Carayan has over three decades of HFE research experience analyzing, designing and improving complex work systems such as those in healthcare.

1. Improving Health Care Safety. 2. Systems Thinking in HealthCare Safety. 3. SEIPS or Systems Engineering Initiative for Patient Safety. 4. Human-Centered Design for Health Care Safety: SEIPS in Action. 5. Case Studies and Examples of SEIPS in Action. 6. Reflections on SEIPS in Action and Looking Forward. 7. Conclusions.