Performance Management

The entrance of fast-paced technology into the workplace necessitates a proper re-look into performance management whether it is in education, marketing, finance, or information technology. Maintaining happiness and wellbeing despite the pressure of performance at work is a serious challenge. Happiness is not only important for work performance, but also for the physical and mental health of human beings. This book provides different concepts, theories, and methods to better understand the relationship between performance and happiness in the context of work in this information and technology era. Various domains of performance management are covered in the context of management and information technology, including topics related to the performance of digital wallets from the customer's point of view; evaluating the sustainability of micro-finance institutions; challenges in employee retention; problems the workforce faces in IT and management; dimensions of happiness for women in the workplace; the role of happiness in building a meaningful life; and the quality of work life. The findings are useful for practical applications in management and business scenarios. They also provide informative insights for researchers, academicians, industry professionals, and scholars.

Madhu Arora is an Associate Professor cum research area chair Marketing at Rukmini Devi Institute of Advanced Studies, Delhi (Affiliated to GGSIP University). They have experience of more than 16 years of teaching, Published research in inder science ABDC journals, Springer and Elsevier as well as business Magazine like SME world and conferences including IIT Roorkee, IIM Indore and Royal University of Bhutan. Invited as session chair/ expert in national and international conferences. Served as convener of workshops, FDPs and conferences. Appointed as reviewer/editor in reputed journals. Appointed co-supervisor by Lingaya's university for PhD research guidance. Dr. Madhu Arora is awarded for teaching, research and global engagement. Poonam Khurana is an Associate Professor (Management- HR and OB) at Vivekanada Institute of Professional Studies. Dr. Poonam has been a Gold Medalist in the field of Psychology, qualified UGC-NET and also been awarded Doctorate in Organisational Behaviour from University of Delhi. She endures a work experience of 16 years She has published one text book and 3 Edited books and over 40 articles/ research papers in national and international journals of repute; she has been the Editor and Reviewer in reputed journals (Inderscience and Emerald reputed journals). She has also been invited as session chair/ expert in national and international conferences. Sonam Choiden is the President of Gedu College of Business Studies, Royal University of Bhutan. She is the first and only female president in the Royal University of Bhutan currently serving as the member of the University Council as well as the University Academic Board. Sonam also serves as an Executive Board Director for Association of Management Development Institutions in South Asia (AMDISA); Board Director for Construction Development Corporation Ltd; Chairperson for Subject committee (Accountancy & Commerce) for the Royal Education Council; Board Audit Committee member for CDCL. Sonam has 24 years of experience in teaching, research and leadership in Industry-Academia collaboration & cooperation.

1. Social Media Depression: A Threat to Happiness among Higher Education Students. 2. An Analytical Review of Happiness Measurement in Relation to Spirituality Considering the Millenials. 3. Email Spam and Malware Filtering Using Machine Learning and Its Applications. 4. An In-Depth Analysis of Happiness Levels of Female Teachers at Institutes of Higher Education in Delhi. 5. Stress Factors Affecting Students' Academic Performance in Private Universities. 6. Purpose-Driven Business for Sustainable Development: A Case Study of AVAADA Energy Private Limited. 7. Cultural Congruence and Shared Mindset Creating a Strategic Fit in Mergers and Acquisitions. 8. Analysing the Impact of Work-Related Stress on Performance and Morale of Teachers (A Study of Selected B-School Teachers in Delhi and NCR). 9. Factors Impacting Today's Classroom Environment: A Study Conducted in Private Universities/Institutions of NCR, India. 10. Internet of Things and Data Mining: A Framework. 11. An Empirical Work on HR Practices within the Aviation Industry of India. 12. Investigating Critical Factors Ministrating Organisations to Achieve Online Reputation Management. 13. Awareness of Cybercrime against Women among Students of Higher Educational Institutes in Delhi. 14. Managing Customer Relationships Using Customer Lifetime Value and Customer Equity Metrics. 15. Impact of Leadership Style and Happiness on Firm Performance: Moderating the Role of Gender.