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Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your org
Ronald Blank has more than 30 years of experience in management and engineering. Approximately half of his experience is in aerospace and the other half is in the automotive industry. His education includes statistics, quality assurance, and mechanical and electronic engineering. He also has much experience in supervision and training of employees, as well as productivity enhancement and warranty claims reduction. He earned a bachelor of science degree and a doctor of engineering degree. Dr. Blank is the author of several books on various management and engineering topics, including reliability and productivity improvement.
Warranty Claims. Understanding the Real Warranty Costs. Traditional Methods of Reducing Warranty Cost. Principles of the Modern Approach. Other Warranty Reduction Actions. Warranty System Productivity Improvement. Improving the Service Department Itself. Warranty Cost Reduction Training for Employees and Customers. Reducing Warranty Claims by Quality Improvement. Feedback to Manufacturing. Reducing Warranty Claims by Reliability Improvement. Determining Causes for Developing Corrective Actions. Developing Corrective and Preventive Actions. Feedback to Engineering. Planning and Implementing Your Improvements. Index.