The SPEED of Trust

Over two million copies sold. Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization. Stephen M. R. Covey, widely known as one of the world's leading authorities on trust, asserts that it is "the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It's something you can't escape." Thankfully, it's is also the thing that can dramatically improve your personal and professional success. Why trust? The simple, often overlooked fact is this: work gets done with and through people. The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in every transaction and every relationship—from the most personal to the broadest, most indirect interaction. It specifically demonstrates how to establish trust intentionally so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes that is so often deployed in lieu of actual trust. This 2018 updated edition includes an insightful afterword by the author which explores ten key reasons why trust is more relevant now than ever before—including how trust is the new currency of our world today.

Stephen M. R. Covey is the New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust, which has been translated into twenty-two languages and has sold over 2 million copies worldwide. He is also the author of the newly released Wall Street Journal bestseller, Trust & Inspire: How Truly Great Leaders Unleash Greatness in Others, which was named as the #1 Leadership Book of 2022 by the Outstanding Work of Literature Awards. Stephen brings to his writings the perspective of a practitioner, as he is the former President and CEO of the Covey Leadership Center, where he increased shareholder value by sixty-seven times and grew the company to become the largest leadership development firm in the world. A Harvard MBA, Stephen cofounded and currently leads FranklinCovey's Global Speed of Trust Practice. He serves on numerous boards, including the Government Leadership Advisory Council, and he has been recognized with the lifetime Achievement Award for "Top Thought Leaders in Trust" from the advocacy group, Trust Across America/Trust Around the World. Stephen is a highly sought-after international speaker who has taught trust and leadership in fifty-seven countries to business, government, military, education, healthcare, and NGO entities. Rebecca A. Merrill has served in numerous leadership positions in community, education, and women's organizations. Coauthor of Connections: Quadrant II Time Management, she also assisted Stephen R. Covey on The 7 Habits Highly Effective People. Recognized as one of Time magazine's twenty-five most influential Americans, Stephen R. Covey (1932-2012) was an internationally respected leadership authority, family expert, teacher, organizational consultant, and author. His books have sold more than twenty-five million copies in thirty-eight languages, and The 7 Habits of Highly Effective People was named the #1 Most Influential Business Book of the Twentieth Century. After receiving an MBA from Harvard and a doctorate degree from Brigham Young University, he became the cofounder and vice chairman of FranklinCovey, a leading global training firm.

FOREWORD by Dr. Stephen R. Covey THE ONE THING THAT CHANGES EVERYTHING How trust affects the trajectory and outcome of our lives -- both personally and professionally -- and what we can do to change it. Nothing Is as Fast as the Speed of Trust You Can Do Something About This! THE FIRST WAVE -- SELF TRUST THE PRINCIPLE OF CREDIBILITY Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it. The 4 Cores of Credibility Core 1 -- Integrity Are You Congruent? Core 2 -- Intent What's Your Agenda? Core 3 -- Capabilities Are You Relevant? Core 4 -- Results What's Your Track Record? THE SECOND WAVE -- RELATIONSHIP TRUST THE PRINCIPLE OF BEHAVIOR How to behave yourself out of problems you've behaved yourself into. The 13 Behaviors Behavior #1: Talk Straight Behavior #2: Demonstrate Respect Behavior #3: Create Transparency Behavior #4: Right Wrongs Behavior #5: Show Loyalty Behavior #6: Deliver Results Behavior #7: Get Better Behavior #8: Confront Reality Behavior #9: Clarify Expectations Behavior #10: Practice Accountability Behavior #11: Listen First Behavior #12: Keep Commitments Behavior #13: Extend Trust Creating an Action Plan THE THIRD, FOURTH, AND FIFTH WAVES -- STAKEHOLDER TRUST How to increase speed, lower cost, and maximize the influence of your organization. The Third Wave -- Organizational Trust The Principle of Alignment The Fourth Wave -- Market Trust The Principle of Reputation The Fifth Wave -- Societal Trust The Principle of Contribution INSPIRING TRUST How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all. Extending "Smart Trust" Restoring Trust When It Has Been Lost A Propensity to Trust NOTES AND REFERENCES INDEX