Delivering Happiness

Using anecdotes and stories from his own life experiences, and from other companies, Hsieh--CEO of Zappos, the online shoe retailer--provides concrete ways that companies can achieve unprecedented success.

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.