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With Upheaval, authors Paul Hiltz and Amanda Lucey give a look inside healthcare culture through their work with the Naples Comprehensive Health system. Grappling with a recent collapse in public trust, the authors share how they joined physicians and the community as a whole to strengthen the vital bonds necessary for quality healthcare to thrive. Little did they know, time was short, as the approaching pandemic spun toward them.
For over three decades PAUL HILTZ, FACHE, has served as a symbol for innovative leadership within the healthcare industry. Today, he serves as the CEO and President of Naples Comprehensive Health in Naples, FL, recognized as one of the nation's top 100 healthcare systems. Prior to joining NCH in 2019, Paul served as the President and CEO of Mercy Medical Center. His commitment has always been clear, maintaining the highest standards in clinical quality and patient satisfaction. AMANDA LUCEY is CEO of The Partnership, Atlanta’s oldest privately held marketing and brand communications agency, established in 1979. The firm orchestrates integrated solutions across branding, communications, advertising, public relations, crisis management and digital development. The Atlanta, Georgia headquartered agency represents corporate clients spanning Coca-Cola, International Continental Hotel Group, Ferrari, and top healthcare systems, including NCH. Amanda is a change agent. Amid the COVID-19 pandemic, Amanda's expertise in navigating change and crisis communication became invaluable to brands. She’s one of the leading crisis communications and media training experts in the nation. Amanda resides in Atlanta and Naples, Florida.
