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Projects for continuous improvement are prevalent in today's business landscape. However, individual and organizational resistance often hinders progress and inhibits results. Projects Impacting Organizational Culture: Evolution by Integrating People into the Equation is an essential guide to prevent and manage change.
Raúl Molteni is a partner and CEO of Molteni Consulting, Argentina. He leads transformation projects based on customer and employee experience and process management. He is currently the International Academy for Quality President and served as Chair for the Quality in Governance Think Tank. He is a member of the Quality in Planet Earth Concerns and Quality in Logistics Think Tanks and has served on the Board of Directors from 2017-2018 for the American Society for Quality (ASQ). Mr. Molteni was awarded the Kaoru Ishikawa Medal by ASQ in 2021 for outstanding leadership and has had a positive impact on the human aspects of quality. He is a Certified Board Director for IGEP and an ASQ Six Sigma Black Belt.
Part 1: Introduction. 1. Introduction- Why This book. 2. Introducing Culture and Change. Part 2: The Basic Concepts. 3. The Psychology of Change. 4. Need to Integrate Projects. 5. Need to Integrate Projects. 6. About Continuous Communication. 7. About Coaching and Mentoring. 8. About Owners, the Board & CEOs. 9. The Role of HR. Part 3: The Path to a Robust Project. 10. The Approach. 11. The Path. Part 4: In Preparation for the Project. 12. Executive & Corporate Leadership. 13. The Sponsors' Coalition. 14. The Facilitator Team. 15. Understanding Your Project. Part 5: Assessing the Current Situation. 16. Understanding Your Current Culture. 17. Readiness to Change. 18. What Could You Be Facing. Part 6: Designing for A New Level of Performance. 19. Designing the Global Plan. 20. Checklist for the Planning. 21. Clarity & Alignment. 22. Communication. 23. Education & Training. 24. Continuous Support. 25. Managing Resistances. 26. Recognition & Reinforcement. 27. Metrics & KPIs. Part 7: Implementing & Sustaining the Change. 28. Implementing and Learning. 29. Deploying the Change. 30. Knowledge Management. Part 8: And What Now. 31. Renewing Motivation & Continuity. Part 9: Testimonies & Case Studies. 32. Inhibitors to Project Success. 33. Working with an Open Mind. 34. Movistar's Experience in Argentina. 35. References.
