The Routledge Companion to Trust

In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society. Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet. The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.

Rosalind H. Searle is Professor of Human Resource Management and Organizational Psychology at the Adam Smith Business School, University of Glasgow, UK, and a chartered occupational psychologist. Ann-Marie I. Nienaber is Professor in Human Resource Management and Organizational Behaviour at the Centre for Trust, Peace and Social Relations (CTPSR) at Coventry University and the Head of the Research Group: Trust and Workplace Relations. She is also affiliated to the Centre of Management, University of Munster, Germany. Sim B. Sitkin is Michael W. Krzyzewski University Professor, Professor of Management, Professor of Public Policy, Director of the Behavioral Science & Policy Center, and Faculty Director of the Fuqua/Coach K Center on Leadership and Ethics at Duke University, USA.

Preface Roy Lewicki 1. Introduction Rosalind Searle, Ann-Marie Nienaber, Sim Sitkin Part 1: Foundations 2. Affect-based trust Dan van Knippenberg 3. Reciprocal Trust: A Self-Reinforcing Dynamic Process Audrey Koorsgaard 4. Swift Trust: State-of-the-Art and Future Research Directions Karen Cook & Kirsimarja Blomquist 5. Distrust Sim Sitkin & Katinka Bijlsma-Frankema Part 2: Levels 6. Determinants, Consequences, and Functions of Interpersonal Trust: What is the Empirical Evidence? Don Ferrin and Serena Lu 7. Trust in Teams: A Review Across Levels Ann-Marie Nienaber, Max Holtgrave & Philipp Romeike 8. Cooperation and Coordination: The Role of Trust in Inter-Organizational Relationships Reinhard Bachmann & Anna Brattstroem 9. Multilevel Trust: Antecedents and Outcomes of Trust at Different Levels Ashley Fulmer Part 3: Theories of Trust 10. Why Do People Trust? Moving Toward a More Comprehensive Consideration of the Antecedents of Trust Michael Bear & Jason Colquitt 11. Trust and Fairness Allan Lind 12. Social Exchange Theory - Where is Trust? Jacqueline Coyle-Shapiro & Marjo Riitta Diehl 13. Institutions and Trust Reinhard Bachmann 14. Trust and Contracts: Complements versus Substitutes in Business-to-Business Exchanges Laura Poppo and Zheng Cheng 15. The Contributions of Attribution Theories to Trust Research Edward Tomlinson Part 4: Trust Repair 16. An Interactive Perspective on Trust Repair Peter Kim 17. Organizational Trust Repair Nicole Gillespie and Sabina Siebert 18. Forgiveness in Organizations: Examining Trust as an Enabler and Distrust as a Barrier Robert J. Bies, Thomas M. Tripp, Laurie Barclay, Adam Kay & Maria Francisca Saldanha Part 5: Applications 19. 'Right Touch' Trust: Lessons in Excess Trust from Rogues in Healthcare Samantha Peters and Douglas Bilton 20. The Production and Reproduction of Trust Violations: An Exploration of Theory and Practice in Universal Banks Prior to the Global Financial Crisis Bob Hurley 21. Trust in Public Professionals and Their Professions Frederique Six 22. Employment Relations and Trust Kim Mather 23. Individual Trust and the Internet Lisa van der Werff Colette Real &Theo Lynn 24. Trust in the Entrepreneurial Process Dean Shepherd & Trent Williams 25. Trust in Safety-critical Contexts Brian Gunia, Sharon Kim & Kathleen Sutcliffe 26. Trust in Food Supplies: Assuring Quality, Sustainability, Price and Availability Louisa Naslund & Fergus Lyon 27. Leadership and Trust Deanne Den Hartog 28. Trust in and by the Public Sector Nadine Raaphorst & Steven van de Walle 29. Trust and HRM Rosalind Searle 30. Two Sides of an Important Coin: Outlining the General Parameters of Control-Trust Research Chris Long & Antoinette Weibel 31. The Inter-Relationship of Trust, Anger, and Aggression: A Multilevel Perspective Shay Tzafrir, Guy Enosh & Laliv Egozi Part 6: Conclusions 32. Concluding Thoughts Rosalind Searle, Ann-Marie Nienaber & Sim Sitkin