Achieving Steeep Health Care

As a system that has served urban, rural, and suburban populations, the Baylor Health Care System (BHCS) is an excellent case study on quality improvement. BHCS has recently formalized its commitment to quality with the adoption of the STEEEP framework that supports the Institute of Medicine's call for care that is safe, timely, effective, efficient, equitable and patient-centered (STEEEP). Telling the story of quality improvement at BHCS, this Shingo Prize winning book presents contributions from senior leaders in diverse fields, including physician leadership, nursing leadership, and quality improvement.

David J. Ballard, MD, MSPH, PhD, FACP is senior vice president and chief quality officer for the Baylor Health Care System (BHCS), executive director of the BHCS Institute for Health Care Research and Improvement, and president and founder of the BHCS STEEEP Global Institute. Dr. Ballard is responsible for leading health care quality across BHCS. Under his leadership, BHCS has received many awards for health care quality improvement, including the 2010 Medical Group Preeminence Award of the American Medical Group Association, the 2008 National Quality Healthcare Award of the National Quality Forum, and the 2007 Leapfrog Patient-Centered Care Award. Associate Editors:Neil S. Fleming, PhD, ASQ CQE is vice president and chief operating officer of the BHCS STEEEP Global Institute, which capitalizes on the health care system's successful strategies, tactics, and tools in health care quality improvement to enable other health care organizations to improve care while reducing costs. He previously served as the BHCS vice president for health care research for seven years, evaluating clinical and financial outcomes of BHCS initiatives with a major focus on health information technology, work in which he collaborated closely with Dr. Ballard. Joel T. Allison, MHA, FACHE is president and chief executive officer of BHCS. In this role, his primary responsibility is to lead the organization in attaining its vision "to be trusted as the best place to give and receive safe, compassionate, quality health care." To do so, Mr. Allison continues developing BHCS as a patient-focused health care delivery system and clinical enterprise that emphasizes quality, safe patient care, measurable outcomes and improvement initiatives, as well as continuous medical education and health care research. Paul B. Convery, MD, MMM served as senior vice president and the first chief medical officer for BHCS from 2006 to July 2013. Under his direction, BHCS was recognized with several important quality awards, including the 2008 National Quality Forum National Quality Healthcare Award and the 2007 Leapfrog Patient-Centered Care Award. Dr. Convery is currently serving as a senior consultant for the BHCS STEEEP Global Institute. Rosemary Luquire, RN, PhD, NEA-BC, FAAN is senior vice president and chief nursing officer for BHCS. She joined BHCS as senior vice president and corporate chief nursing officer in 2007, the first nurse to serve in that organizational capacity. She is responsible for overseeing both strategic and operational issues that impact nursing practice and patient care across sixteen facilities.

System Alignment for STEEEP Care. Infrastructure and Tools for STEEEP Care. Achieving STEEEP Care. STEEEP Care in Practice: Service Lines and Lines of Business.