Poised for Peak Performance in Healthcare

The current healthcare system is under attack by market, government, and consumer forces. To stay solvent, organizations must be performing at the top of their game. This book provides detailed instructions to bring organizations to the next level of performance by teaching all the secrets straight from the healthcare consultant's playbook in less than 100 days. This book defines the coming challenges in the healthcare environment and provides a 10-step solution to develop the infrastructure for peak performance. These solutions include detailed implementation plans, software, reports, metrics, and the top projects that yield the highest financial rewards. This is the first book of its kind to not just discuss the top strategies, but also provide step-by-step instructions to achieve results. The book defines the strategy, the tactics, the infrastructure, the targets, the solutions, the barriers, and the leadership required to achieve a high performing organization. With these simple instructions, any organization with the will to achieve a brighter future can be poised for success in the next decade in less than 100 days.

Ali Birjandi is currently VP of Performance Improvement at CHRISTUS Trinity Mother Frances Health System. He is an accomplished leader with significant career progression culminating in a senior management positions in a nationally recognized 2.5 billion dollar multi-facility integrated delivery system. His expertise is in the ability to develop enterprise-wide performance improvement strategies and assist business unit leaders in converting them into tactical action plans. He was formerly the COO Palm Beach Garden Tenet Hospital, VP of Operations Improvement ProMedica Health System and Director of Business Process Improvement Carle Clinic and Hospital. He holds an MBA and an MHA from the University of Florida. He holds the CPHIMS certification from HIMSS and a ASQ Six Sigma Black Belt. Contact Ali Birjandi at birjandi@yahoo.com

Preface Acknowledgments How to Maximize the Value of This Book About the Author Sect ion I KEY REQUIRED CHANGES IN THE DELIVERY MODEL 1 Healthcare Drivers in the Next Decade 2 Developing True Leadership Alignment 3 Creating a Robust Performance Improvement Program 4 Upgrade the Project Management Office 5 Governance Structure: The Engine for Sustainability Sect ion II SETTING UP THE INFRASTRUCTURE IN 100 DAYS IN 6 KEY AREAS 6 Non-Labor-The #1 Missed Opportunity in Healthcare 7 Labor: Controlling Labor Permanently 8 Length of Stay: Curing the Expense Disease 9 Access: Step One in Managing Service and Growth 10 Optimizing the Revenue Cycle Process 11 Getting Comfortable with the Uncomfortable Closing: Your Organization Is Only 100 Days Away from High Performance Index