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Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care. It provides the reader with the tools needed to manage effectively including those essential for leadership interviewing teaching and supervision. In addition it looks at strategies for dealing with stress such as problem solving techniques and improving personal organisation. Communication and the Manager's Job is a concise yet comprehensive guide for GPs practice managers and all members of the primary care team with an interest in their own personal and professional development.
Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)
Section One: A broad look at communication * The foundations of good communication * Practical steps - policies and procedures * Understanding others: motivation and personality * Teams, groups and facilitating * Communicating in organisations * Section Two: The manager's job * Functions of a manager * Problem solving * Leadership skills * Delegating * Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary * The learning organisation * Teaching and presenting skills
