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The approach of the book builds on key infrastructure elements that need to be in place when contracting with a state agency, and for overall success of the organization. It takes a pragmatic and methodical approach, interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure.
Arlene Davidson, MHSA, is a consultant, author & lecturer with over 37 years experience in health care. She has worked extensively in the managed care arena with expertise in Medicaid health plans as well as acute care health plans. Ms. Davidson specializes in strategic planning, customer relationships, business development, & communications. She holds a Master of Health Services Administration from the University of Michigan & a Bachelor of Science in Business from Arizona State University.
Introduction Part 1: Building a Strong Foundation Chapter 1: Mission, Vision & Values Chapter 3: Strategic Planning Part 2: Creating and Sustaining Relationships Chapter 4: Integrating for Success - Developing Provider, Member, Community and Employee Relationships Chapter 5: Creating Lasting State Relationships Chapter 6: Sustaining Success Appendix
