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Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical Staff leaders, practitioners and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand for service delivery improvements worldwide.
The successful MSP will require a formal professional development plan, comprised of skills and knowledge for both personal and career choices as the industry moves into the future. This book is presented in an easy to read format and contains a series of building blocks, "points" to navigate career progression logically. Each point highlights solutions for MSPs to test and apply with real-life stories interspersed to illustrate points. This book contains a helpful glossary, sample job descriptions, and terms specific to the MSP.
Donna Goestenkors, Georgia Day
1 What You Don't Know Can Hurt You 2 Becoming Your Best Self 3 Getting to the Top - Stretch Yourself 4 Getting to the Top - Adapt and Grow 5 Getting to the Top - Embrace Your Strengths and Weaknesses 6 Success as You See It 7 Generational Shifts in the Workplace 8 Converging Gender Roles 9 Rethinking Leadership 10 Emotional Intelligence 11 Good Character - Key to Your Success 12 Facts Versus Perceptions, aka Leadership Blindness 13 How to Influence Leadership Changes from Within 14 Coaching/Lessons in Leadership 15 Servant Leader 16 Invest in Your Future 17 Things to Remember 18 Next Steps Appendix A: EMSP Professional Development Creed Appendix B: EMSP Code of Conduct Appendix C: EMSP Core Competency Formula Appendix D: EMSP Core Competency Model Appendix E: EMSP Value Assessment Tool Appendix F: EMSP Core Competency Model - Skills Appendix G: EMSP Core Competency Model - Personal Appendix H: EMSP Core Competency Model - Career Appendix I: EMSP Self-Assessment Competency Tool Appendix J: EMSP Performance Profile Appendix K: EMSP Position Statement Appendix L: Reference Guides
