Hotel Accommodation Management

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.
The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to 'asset light', the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets).
International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Roy C. Wood is a Visiting Professor in the Hertfordshire Business School, University of Hertfordshire, and in the Academy of Hotel and Facility Management at NHTV Breda University of Applied Sciences, the Netherlands. He previously held professorships at Strathclyde University, NHTV Breda University of Applied Sciences and the University of Macau. In the private sector he was Principal and Managing Director of IMI University Centre (Switzerland), Dean of the Oberoi Hotel Group Centre for Learning and Development (India), and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company (Bahrain). Wood is the author, co-author and editor/co-editor of some 15 books and more than 50 refereed research papers.

Foreword; Chapter 1 Introduction: Managing Hotel Accommodation: An Overview; Chapter 2 Trends and Issues in Hotel Ownership and Control; Chapter 3 Valuation of Hotel Assets; Chapter 4 Hotel Accommodation Design; Chapter 5 Hotel Front Office Management; Chapter 6 Housekeeping and Related Accommodation Services; Chapter 7 Hotel Spa and Wellness Management; Chapter 8 Accommodation and MICE; Chapter 9 Managing Accommodation in Integrated Resorts; Chapter 10 Hotel Revenue Management; Chapter 11 Hotels and Social Media; Chapter 12 Hotels and Sustainability; Chapter 13 Co-creation and the Sharing Economy in Hospitality and Tourism; Chapter 14 Facilities Management; Chapter 15 The Future(s) of Hotel Accommodation Management